With 7 years of experience in customer and product support, I am a seasoned Technical Specialist with a deep understanding in software and hardware solutions. My background spans various industries, including blockchain technology and service-oriented businesses, where I have excelled in providing exceptional technical support and fostering positive customer experiences. I am passionate about leveraging my expertise to deliver personalized technical solutions that drive customer loyalty and contribute to overall business success.- Participated in software and hardware deployment using proactive support strategies, including personalized outreach and tailored solutions.- Configured API integrations, payment gateways and third party software according to industry best practices.- Identified and resolved payments software and POS hardware malfunctions, resulting in a 15% reduction in customer escalations and improved overall customer sentiment.Connect with me at jlcassanell@gmail.com to explore how my expertise as a Technical Specialist and understanding of customer needs can drive exceptional experiences for your business.
Listed skills include Leadership, Agile Project Management, Sales, Communication, and 24 others.