Professor of Networking and Servers Architecture, Cloud Computing and IT Service Management - ITIL courses.

Manage the Operations of IT Infrastructure (Datacenters, High-End Servers and Storages,LAN and WAN Networks, Databases and Voice Systems), ensuring high availability and right performance of the services.Supervise the Operations Support of IT Core Applications (Postpaid and Prepaid, CRM, ERP, DWH Systems), ensuring high availability and right performance of the services.Manage the Operation of IT Personal Computing and IT Helpdesk Service that provides technical support to 1,800… Show more Manage the Operations of IT Infrastructure (Datacenters, High-End Servers and Storages,LAN and WAN Networks, Databases and Voice Systems), ensuring high availability and right performance of the services.Supervise the Operations Support of IT Core Applications (Postpaid and Prepaid, CRM, ERP, DWH Systems), ensuring high availability and right performance of the services.Manage the Operation of IT Personal Computing and IT Helpdesk Service that provides technical support to 1,800 employees, ensuring that users are provided efficient and timely support on a 7x24 basis.Responsible for IT Security Management that includes IT Infrastructure Systems (Perimeter and Internal Security Platforms, Log Collection and Correlation Solutions, Ethical Hacking and Penetration Tests), and IT Security Processes (Policies, Procedures, Auditing and SOX Controls compliance, Risk and Security Committees).Supervise the IT Operational Projects implementation aimed at improving the efficiency of the services provided by IT. Overcome compliance performance indicators for IT Operations.Manage IT Vendor relationships including administration of contracts, performance and development of strategic plans. Show less

Responsible for the local implementation of Global IT Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in coordination with Nextel International (NII Holdings Inc.) for IT Managed Operational Services. Responsible for Performance Monitoring of strategic IT services providers.Manage the Design and Implementation of annual IT planning. Prepare and support the annual IT budget to Headquarters IT committee.Supervise the IT Infraestructure Capacity… Show more Responsible for the local implementation of Global IT Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in coordination with Nextel International (NII Holdings Inc.) for IT Managed Operational Services. Responsible for Performance Monitoring of strategic IT services providers.Manage the Design and Implementation of annual IT planning. Prepare and support the annual IT budget to Headquarters IT committee.Supervise the IT Infraestructure Capacity Process.Evaluate the IT Infrastructure tech designs and approve the proposals submitted by IT Providers. Show less

Manage IT Security, Communications and Data Networks of the company through the implementation of high availability and load balancing solutions.Manage Company’s Wintel, Storage and Virtualization Server platforms through the implementation of high availability solutions and setting the appropriate technological standards required for meeting business objectives.Supervise the company’s Help Desk Operations and Microsoft Platforms, as Active Directory, Exchange, Sharepoint… Show more Manage IT Security, Communications and Data Networks of the company through the implementation of high availability and load balancing solutions.Manage Company’s Wintel, Storage and Virtualization Server platforms through the implementation of high availability solutions and setting the appropriate technological standards required for meeting business objectives.Supervise the company’s Help Desk Operations and Microsoft Platforms, as Active Directory, Exchange, Sharepoint, Project server, OCS and SQL Server.Reponsible for the IT Operations of a 120m² Data Center.Implement and supervise company’s security policies (associated with networks technology, communications, servers and technical support), through the designing of action plans meeting the requirements of regulatory, external and corporate auditing.Manage department’s vendors and contracts, through adherence to a strategy of corrective and preventive maintenance. Show less