Jorge Cervantes Santoy Email & Phone Number

Vancouver, British Columbia, Canada

I engage with customers through offering assistance and responding to queries providing information about product availability, quality and prices I write expense reports, conduct post-sale follow-ups with customers, follow up on and close customer claims, and escalate potential security issues to management. A key accomplishment in this role includes:● Maximizing client satisfaction by taking ownership of all requests and inquiring, following up until all issues were resolved

Monterrey Area, Mexico

I established operational goals for department while ensuring alignment with overarching department strategies and objectives. I ensured motivation and productivity, as well as adherence to safety regulations while overseeing operations team of 25 staff who executed service agreements surpassing customer standards. Accomplishments in this role included:● Coached team to maximize profitability through effective communication and prompt follow-up on all pending matters, and prioritized operation execution.● Increased efficiency, effectiveness and generation of useful data for better decision making by preparing, managing, and continuously reviewing departmental budget; making recommendations for improvement to financial policies and procedures and the financial reporting system.● Established new services such as cross dock, warehousing, new lanes in national distribution and inland operations.

Monterrey Area, Mexico

I oversaw strategic planning, business development, and administration to ensure efficiency and continued growth. Led a team of eight members responsible for development of products offered by multiple business units. Key accomplishments in this role included:● I surpassed key performance indicators (KPIs) for pick-up and delivery services by proactively monitoring shipments.● I acquired IATA Certification.

Ramos Arizpe, Mexico

I superintended the logistics and supply chain operations, strategic planning, and administration to ensure efficiency and continued growth and maintain an interrupted supply of raw materials and antibiotics from four plants. Led a team of two members responsible for coordinating daily operations of the business unit.Key accomplishments in this role included:● Ensure law and customs regulations accomplishments to evade severe sanctions and penalties.● Cost reduction in operations by using mitigation and resilient strategies to ensure inventory accuracy, turnover, and scrap. Decrease supplier costs, shipping demurrage, and freight expenses. Forecast and budget raw materials tax upon production demand.

Monterrey Area, Mexico

I oversaw the coordination of domestic and import/export airfreight operations and administration to guarantee the volume and growth of shipments by providing outstanding customer service and operational compliance. Key accomplishments in this role included:● I surpassed key performance indicators (KPIs) for airfreight product services by proactively monitoring shipments.● Ensure law and customs regulations accomplishments to evade severe delays, sanctions and penalties determined by local and foreign customs.● I acquired certification in diverse areas including hazmat cargo by air transportation of IATA, general cargo, customs regulations and incoterms, international cargo insurance, and IMO sea shipments operations.● Successful performance as in-house at DSM Sinochem Pharmaceuticals. In charge of coordinating import/export operations through Kuehne + Nagel Mexico period July to October 2014.

Monterrey Area, Mexico

In charge of the northeast region commercial branch. I established business development and customer relationship management to maintain and increase customer base, and sales volume through exceptional customer service, pricing strategies, and providing technical support for the product range.

Monterrey Area, Mexico

I managed the coordination of domestic and international logistics operations, made certain to apply accurately the manufacturing industry programs and customs regulations for raw materials and finished goods, and administration of the business unit through formidable operational performance and customer service. Key accomplishments in this role included:● Developed and implemented an Expedited Freight System which was designed along with the IT team. This system contributed to controlling and reducing all expenses generated by unauthorized raw material expedited freight orders, and optimizing material planning, stock levels, inventory accuracy, turnover, and decreased scrap in production lines.

Guadalajara Area, Mexico

In charge of evaluating, revising and approval of documentation for mortgage applications, and authorizing loans to final customers.

Guadalajara, Mexico Metropolitan Area

I engaged and provided assistance to the Business Incubator Program, UNICO. Coordinated scholar field trips for bachelor study programs to different Mexican Customs sites, and advisory to bachelor students on scholarships and exchange programs with partnerships universities in the USA and Canada.

Master Of Business Administration - Mba, Business Administration And Management, General, Master Degree

Certification

Academic Integrity Matters

Italian Studies, Humanities/Humanistic Studies

Bachelor Of Business Administration (Bba), Business Administration And Management, General, Bachelor Degree

Specialization In International Business, Business Administration And Management, General, Specialization Degree

Business English Program, Humanities/Humanistic Studies

Computer Systems Technician, Computer Programming, Specific Applications, Technical Degree