Jorge Alejandro De Castro Aguiar Email & Phone Number

Portugal

Portugal

Assigning and overseeing Tech Team support and project delivery tasks.Interface with clients to gather project requirements, provide updates, and manage expectations. Ensure that client needs are met and projects align with their objectives.Deal with manufacturers to improve relationships keep up with latest developments, coordinate training sessions, and.

Lisbon Area, Portugal

Systems engineer.Installation and support for Production and Asset Management Systems, Virtual Sets, Graphics Systems, Studio Robotics, Motion Capture Systems.Experience working with Orad/Avid, Telemetrics, Vicon, Blackmagic, Stype.

• Reporting to the Head of the Digital Development Club.
• Creating and translating content daily for official club social media Channels in Spanish.
• Helping to increase fans engagement in Spain and Latin America in conjunction with Liverpool FC.

Caracas

• Primary interface between Customer Service Management teams and Carriers to ensure service restoration time is in line with stated targets.
• Execute trouble ticket escalations with off-net providers in order to achieve established service performance goals.
• Keep customers updated during massive outages due to off-net events.
• Participate in meetings with Carriers and internal departments to help improve relationship and performance.
• Prepare monthly report with the Carriers’ performance levels to establish new strategies, and reports with cases that go beyond the Service-Level Agreement times to request credit notes.

Caracas

• Implementation and validation of production flows on Dalet Media Enterprise MAM System.
• Management, training and supervision of super users.
• Supervision and execusion of maintenance routines, update and expansion of Dalet system and subsystems (K2, Vantage, Cerify, MassStore, Marquis Medway).
• Culmination of phase 1 of MAM VC Medios Project for Mundo Olé Network (A&E, Lifetime, History Channel, H2). Start of phase 2 dedicated to E! Entertainment.

• First level user support in production areas in a television environment, including TQC and AQC stations.
• Implementation and validation of flows in transcoding, transfer and TV capturing signal systems.
• Management and maintenance of the following systems: Grass Valley K2 Servers, Cinegy TV, Telestream Vantage, Elemental Technologies Servers/Conductors, Masstech MassStore, Harris Media Client, Marquis Medway, IBM Aspera.

• Incident management and planning in a comprehensive manner setting priority levels.
• Monitoring and detailed documentation of events / faults / incidents to enhance the availability.
• Optimization of processes and procedures to reduce solution times.
• Provide correct and timely escalation of cases. Preparation of reports.

Venezuela

• Planned, prepared and delivered lessons of different levels to students of the priesthood in the Seminar Our Lady of Succour.
• Handled basic administration processes such as keeping student registers and attendance records.