Provide timely and courteous responses to telephone, e-mail, and web-generated support requests, including problem analysis, initial resolution and/or escalation.Work with a sense of urgency while following established processes to resolve issues.Complete thorough documentation of all work in an online ticketing system.Effectively communicate (verbally and by written correspondence) with all levels of the organization as well as outside customers regarding reported issues.Effectively communicate with IT team members and management to document customer issues, create assignments, manage support requests and share best practices.Provide initial desktop, server, network, hardware and software troubleshooting for issues related to those items.Perform all other duties as assigned by the immediate supervisor.

Realization of the digital file of all the documentation provided by the Municipal Government for the proper generation of audits and the channeling of the same towards the participating auditors.Analysis of audit results, cadastral and financial data according to the needs of the team.Technical support on a daily basis to maintain systems and equipment in optimal conditions.Personal assistant to my supervisor as well as the needs of the auditors in charge.Filed and uploaded documents to maintain accurate records using in-house system.Handled sensitive information in a confidential manner.

Crew, suppliers and subcontractors management.Provided oversight on material quality, project feasibility and compliance for commercial construction projects.General Supervision of industrial building construction, machinery installation, reporting on a daily basis every achievement to the PM and Director as well as to the customer.Quote with a variety of suppliers to find the best option to purchase materials locally.Conducted extensive risk management planning and assessment for projects.Delivered projects to rigid timescales and budgets while cultivating outstanding relationships with new and existing clients.Maintained updated knowledge on amendments to legislation and environmental standards, ensuring systems and processes compliance.Carried out potential hazard testing and audits accurately to plan and within budget.

Being an interpreter is a challenging job. Every session is different with unexpected events or outcomes. Every day provides a learning and development opportunity. It is very rewarding to help other people, even if you never meet them in person.

Responsible for carrying out purchases of supplies in general at administrative and productive level; responsible for inventory control and warehouse area.Performed comparison shopping and effectively negotiated with suppliers to secure lower prices on materials and products.Sourced and built sustainable relationships with vendors and suppliers, ensuring timely problem resolution and follow-up communications as well as managed and cultivated good relationships with new and existing suppliers to maintain an efficient supply chain and secure the best price onmaterials.

Billing Manager, Credit and Collections Manager, Logistics and Post Sales Service.Responsible for billing and route planning, collection of domestic and foreign customers; responsible for solving problems caused by quality control and post sales service; monitoring and control of drivers at national and international level. Responsible for the customer service and sales department at a national and international level; accounting department assistant. All replies were conducted directly to the CEO.Conducted accurate and strategic analysis of financial information to assist in business profitability and growth.Provided accurate and sound management reporting to assist with key decision making and business strategy.Delivered proper reporting to management team using Compaq to demonstrate portfolio performance, along with exposures and assets.Undertook the necessary due diligence including customer interaction, credit screening of potential new customers and monitoring of existing customers.Collected on aged debts and prioritised high-risk invoices to provide stable profits.

District Hiring Manager/Senior Store Mananger.Developed robust recruitment and training program for 70+ staff, increasing skills and knowledge to achieve SLAs.Developed loss prevention strategy to minimise theft and product damage.Drove increased product sales with creative in-store displays and visual merchandising strategy.Directly managed 70+ staff in 18 different locations and their performance through regular supervision, performance appraisals and monitoring KPI attainment.Managed all cash reconciliation requirements.Delivered a significant ammount in assets and USD in cost savings annually, managing store budget at its best.Developed and executed revised sales and marketing strategy, facilitating a shift in target demographic and branding.Created positive team culture and employee recognition scheme, decreasing turnover by almost none every year.Managed all staffing requirements, including recruiting potential staff and arranging training and development.Monitored product availability levels and replenished stock to ensure 100% availability via store management at a store level.Managed the day to day running of the stores and staff.

Sales and distribution of construction goods from the United States into Mexico.