Jorge Risco Email and Phone Number

As a QA Analyst, I provided support as the product expert for numerous POS peripherals in support of improved test cases and automation testing in XT as well as various e-commerce websites/programs. I coordinated with developers and accurately diagnosed bugs in XT and e-commerce sites. I contributed to a concerted team effort to resolve bugs and escalations, conducting tests, and debugging user stories with product managers for new features on Exatouch and e-commerce sites. I leveraged Ranorex, Git, Visual Studio, and C# to develop a framework for full automation projects of Exatouch and Deliverme as well as other under construction software projects. I built a testing environment for automated and efficient stress testing.A few of my notable contributions are given below:• Rendered expertise in the design and development of test suites for Exatouch, Deliverme, and POS Cloud.• Contributed over 450 TCs to a test suite of 2000 TCs for EPI's programs, testing and debugging programs that process over $17B annually; regularly provided support to debug merchant databases holding stock worth over $1B.

While studying, I developed a strong academic foundation in the subject of computer science by adopting a hands-on learning approach and tactful utilization of institutional resources. I managed academic projects and built technical skills as well as subject expertise while conforming to course specifications and guidelines. I fine-tuned intellectual tools as well as technical proficiency to excel as a consummate professional within a fast-paced and demanding work environment.Some of my notable academic projects are listed below:Project Name: Object-Oriented Design & Program, Date: Fall 2020• Collaborated with a partner and designed as well as implemented a shopping cart application using java, enabling the user to make an account and add/remove items from the cart.Project Name: Engineering Design II, Date: Fall 2020• Developed an application for implementing a basic security system, enabling the app to give real-time notifications from cameras and motion sensors to the user and deploy chemical irritants to ward off would-be intruders.Project Name: Engineering Design I, Date: Summer 2020• Partnered with a team to analyze basic security systems layouts and researched required tools, designs, and materials to implement a security system for home windows and doors to ward off intruders.Project Name: Principal Software Engineering, Date: Summer 2020• Headed a front-end development team to design and implement a video hosting website where users can create accounts and upload videos to watch in real-time with other users.Project Name: Computer Operating Systems, Date: Spring 2020• Leveraged C++ to implement FCFS, SJF, and MLFQ CPU scheduling algorithms. Simulated each algorithm with a set of eight processes and evaluated a comprehensive report comparing total time, CPU utilization, waiting times, turnaround times, and response times.

• Create a returning customer base through consistent, friendly, and knowledgeable support.• Effectively participate in a team of over 25 employees to maintain company values, provide a fantastic customer experience, and ensure smooth store operations.• Process and sort thousands of incoming products weekly, often censoring, tagging, and price-coding individual pieces of stock.

• Observing experienced carpenters, learning, handling tool maintenance, interpreting blueprints, and getting familiar with industry regulations.• Utilizing essential skills like dexterity, stamina, attention to details, good numeracy skills, communication, and teamwork.• Practice good housekeeping to ensure a safe and non-cluttered worksite. Work under time constraints to meet specific timelines. Ensure attention to detail and keen sense of safeguarding other people’s property and information