Create a Center of Excellence (CoE) at Fidelidade, dedicated to driving process reinvention, customer journey optimization, and continuous improvement across the organization. This role focuses on developing and implementing a strategic framework of best practices, tools, and methodologies to enhance customer experience, empower teams, and increase operational efficiency.Key responsibilities include:- Building a comprehensive Center of Excellence to act as a catalyst for operational innovation and excellence;- Developing and deploying skills, tools, and methodologies to streamline processes and elevate the customer experience;- Driving organizational transformation through process optimization and customer journey reinvention, ensuring Fidelidade becomes best-in-class in operational efficiency and innovation;- Collaborating with cross-functional teams to foster a culture of continuous improvement and challenge the status quo;- Leading initiatives to empower teams with the skills and knowledge required to drive sustainable change and achieve strategic goals.

The Office for Business Agility (OBA) has the main responsibilities of ensuring and supporting the Fidelidade Group teams in the planning and development of transformational projects, as well as disseminating the values of agility and introducing them to project teams, departments and Fidelidade companies, preparing teams for new ways of working that enhance collaboration, autonomy and a more robust development of people and business. On a day-to-day basis, we believe that at OBA we achieve success whenever:(1) We were able to introduce collaboration and agility in teams as a way to improve interaction between people;(2) Strengthen and accelerate deliveries through discussion and feedback generated to create solutions with more value for society and our customers;(3) Obtain greater satisfaction from team members, by participating in dynamic activities that need their contribution and individual responsibility to achieve this.Main achievements and responsibilities:- Actively collaborate in the dissemination of Agile values ​​by the Fidelidade Group, acting as a consultant to the Fidelidade areas for the definition of their work vision and implementation through daily work moments that help to achieve this vision;- Act as a facilitator for the teams that develop projects at Fidelidade, supporting them in the definition and implementation of the initiative's path, namely, design and achievement of the macro-plan and objectives, to ensure alignment with the purpose and the achievement of its success;- Stimulate working moments, promoting the introduction of new collaborative practices, as well as encouraging feedback practices;- Promote the continuous improvement of the facilitation role, ensuring the sharing of knowledge and acquired experience among the organization's Facilitators;- Act to unlock obstacles that make it difficult to achieve these processes and global activities.

The Project Monitoring Service is part of the Risk and Development Direction. The present function is a great challenge since it implies creating and developing the new Project Monitoring department in the company.Main achievements and responsibilities:- Implementation of a budgeting and tracking projects cost model and methodology, in order to estimate and set project budgets, ensuring the monitoring and control of costs of the company projects portfolio- Implementation of a KPI’s setting and tracking framework concerning the company projects- Implementation of an Agile Kanban Metrics model in order to measure Agility of the company and project teams in project deliveries- Implement a Business Case Methodology, a Governance Model and a Metric Panel to assist each department to make the right investment decisions (in new projects) as well as measure the obtained results, based on business research methods- Development of Queries and Dashboards for all the project teams in AzureDevops tool in order to monitoring the portfolio of activities developed and measure in real time the quality of the developed software- Development of a reporting model concerning all the project portfolio activities and performance scope for the executive boardProject methodology: Kanban methodologyWork software: Microsoft AzureDevops, SharePoint Server 2013, Microsoft Office Tools

After working as Management Consultant in Cofidis, in a project by Winning Scientific Management, I was invited to integrate the company. I was working as a Business Analyst in the largest Cofidis Portugal project, consisting of technological system migration with an impact on all areas and business processes of the company, after the acquisition of Banif + bank. Working in Agile project methodology, particularly Kanban, I was the main responsible for ensuring the entire design and management aspects of the various functional businesses solutions of several project streams.Project methodology: Kanban methodologyWork software: Microsoft AzureDevops, SharePoint Server 2013, Microsoft Office Tools

Business Analysis outsourcing at Cofidis:- Design of the functional solution organization’s digital projects- Design of the functional solution of reporting models for the various business areas through assessments- Collection of Business Needs with the stakeholders- Requirements raising, organizing and prioritizing- Process flow development- Benchmarking analysisBusiness Analysis project at TAP Megasis:- Management consulting for implementation and development of processes for Customer Experience and process optimizationChange Management project at Worten and Grupo Ocidental:- Methodology development of the Operational Boost tool- Value Chain optimizationBusiness Analysis project at Ordem Hospitaleira de São João de Deus:- Development and implementation of the problem-solving methodology - Development and coordination of a problem-solving workshop- Analysis of identified pains and solution development

Business Analysis project at NOS:- Collection of Business Needs- Information sessions with the stakeholders- Requirements raising, organizing and prioritizing- Presentation of the Requirements Document to the stakeholders- Process flow development- Communication and management of various stakeholders including governing and executive body- Issues and conflicts resolution- Requirements traceability and collectionBusiness Case project at Caixa Geral de Depósitos:- Methodology planning to carry out the Business Case regarding the calculation of the financial ROI associated with an advertising investmentBusiness Plan projetct in the Food & Beverage industry:- Market analysis- PESTEL analysis- Industry analysis- Porter's Five Forces analysis- Demand analysis- Critical Sucess Factors analysis- Business trends and growth forecasts analysis- SWOT analysis- Business idea formulation- Analysis and conducting of a Market Survey- Mission, Values and Vision definition- Marketing Plan development- Targeting development- Market Positioning development- Business Strategy development- Marketing-mix (4p's) development- Competition analysis- Enterprise Architecture development- Human Resources Structure development- Financial Analysis

Main responsibilities:- Project Consultant- Commercial Strategy Definition- Commercial Approach

Main responsibilities:- Assistant Manager - Assistant F&B Manager- Head Waiter Assistant- F&B Control Cost- Shopping Chief Assistant- Hostess