Jorge Fernando Jr Email & Phone Number

Auckland, New Zealand

New Zealand

Auckland, New Zealand

Realizando as vistorias e acompanhamento de parcerias estratégicas para execução dos serviços em obras de infraestrutura e em ambientes seguros. Mantém o relacionamento direto com clientes e fornecedores na negociação e planejamento de obras de infraestrutura. Elabora os cronogramas, definições de orçamento, planejamento estratégico e operacional.

São Paulo

• Monitoring client solutions (Zabbix, e-mail and mobile)• Initial service in new found problems• Administration on Linux system and create a preventive report• Install and updates for client solutions on preventive report• Verifying all client systems for the update report requirements• Client support in solving problems with contracted services from other companies• Support Critical Devices and Applications• Resolve problems that require physical visits to customer to troubleshoot issues

São Paulo, Brazil

I was involved in project decisions as well as handling the following responsibilities:• Visiting customers to check all backup jobs, make improvements and review new solutions• Training customers in the solutions• Monitoring all backup solutions and projects such as Zabbix• Resolving problems that required physical visits to the customer to troubleshootKey Achievements:• Managed successful projects including L’Occitane, Avon, and Qualicorp.• Developed a project that included all processes such as set up, configuration, installation, and customer training.• Handled all backup solutions for customers, particularly for one of the company’s biggest client that had a problem with their backup file server. Through my diligent work, I was able to resolve the problem, reinstalled all services.

São Paulo, Brazil

In this position, I was responsible for handling the following tasks:• Managing tickets• Performing troubleshooting on desktops and peripherals, hardware, and software• Managing stock organisation• Purchasing IT hardware• Overseeing a new process for training the company’s helpdesk team• Providing support for Apple, Android, and Windows smartphones• Repairing and replacing laptops, workstations, IP phones, headsets, and other peripherals• Installing, configuring, and maintaining Windows Systems 7, 8, and 10• Providing support for users within the SLA for VIP usersKey Achievements:• Displayed continuous professional growth by starting as a Call Centre Level 1, and eventually promoted to a senior support engineer tasked to handle helpdesk teams and an entire branch office.• Configured all kinds of hardware and consistently updated all documents as well as trained helpdesk team on new procedures.

Associate Degree In Network Systems Engineer, Network Systems Engineer

Year and half completed

Technical Degree, Information Technology