• Develop detailed project plans to track and monitor progress • Coordinate internal resources throughout all phases of development to release• Perform risk management assessments• Budget analysis and audits, to meet budgetary objectives• Mentor team members on collaboration techniques• Led daily, weekly & monthly project calls with internal resources & clients• Implement project guidelines and expectations for cross discipline team members• Obtain customer acceptance on project deliverables• Conduct post project evaluation and identified successful and unsuccessful project elements

• Prioritized projects based on multiple schedules and resources• Created and managed resource forecast for internal and external projects• Managed software releases and deliveries ensuring that deadlines were met• Project manager for internal priority projects• Financial data analysis ensuring over 20 concurrent projects met budgets• Provided budget outlines and financial reports to executives• Implemented SOP guidelines for project management team in order to create efficient streamlined internal workflows• Trained new project managers on MediaPulse facility management software• Established document workflow in SharePoint to enhance collaboration between teams• Estimated resource requirements for projects• Led collaboration between sales, support, QA, project management & executive teams

• Requirements gathering expert that helped develop improvements of current and new products• Led domestic and international project team in designing new products• Drafted product specifications for engineering teams oversees• Developed and executed purchasing strategies for $1 million products annually• Tracked and reported key functional metrics to reduce overhead expenses• Assess, manage and mitigate risks in new product development• Seek and partner with reliable international vendors• Forecast sales on existing and new product categories• Project led marketing team in creation of product marketing materials (spec sheets, product catalog and company website

• Direct customer support which included product knowledge, troubleshooting and sales inquiries• Managed accounts that generated over $2 million in annual revenue• Quickbooks Enterprise data management (sales orders, purchase orders, invoices and statements)• Editor of annual product catalog and price sheets• Lead technical support for office (hardware, software, network and third party equipment support)• Developed social media strategies to generate business leads