Jorge González López Email & Phone Number

Complex Problems Solver. Team leader and mentor. CX thought leader and service design innovator. Charismatic speaker, and engaging writer. I help executives transform their brand's customer experience, whilst reducing costs, improving profitability, and enhacing employee engagement.During my 20+ year career I have fine-tuned my expertise in a vast array of areas related to business, chiefly as:A PROFESSIONAL COMMUNICATOR WITH VOICE & POISEDon’t you know me yet? Try me.A STRATEGISTProblem Solving (Decision trees, Design Thinking, P&L, Sales & Marketing, New markets, Pricing...)Future-making ( Scenario Planning) for strategic decision making ESG as a differentiation strategy. A CUSTOMER EXPERIENCE MANAGEMENT THOUGHT LEADER (The chances are you have already read some of my blog’s articles)Customer Experience Strategy + InnovationDigital & Physical (omnichannel) Customer ExperienceLuxury & Premium Brand Experience Patient Experience & Healthcare improvementCustomer Journey Mapping & Project ManagementContact Center Operations Management (Branding guidelines compliance).CX + CRM integrationRetail Brand Experience & KPI OptimizationA RESEARCHERI dig deep into customer’s minds to unearth the most compelling and unexpected insights.Qualitative methods (Ethnographic + Participatory + Evaluative + Design Thinking)Quantitative methods (statistical models and analysis)A CORPORATE AND HIGH POTENTIALS TRAINERApplied Behavioural economics / insights for better CX and employee experiencePublic speaking (lectures, seminars, commercial presentations)Diverse team training and leadership development.Design Thinking for innovation and problem solving.MOOCS anchor.

Listed skills include Marketing Digital, Marketing Strategy, Social Media Marketing, Corporate Branding, and 27 others.

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  Metrics And Innovation Committees Member

  Asociación Española Para La Calidad

  Madrid, Es