Complex Problems Solver. Team leader and mentor. CX thought leader and service design innovator. Charismatic speaker, and engaging writer. I help executives transform their brand's customer experience, whilst reducing costs, improving profitability, and enhacing employee engagement.During my 20+ year career I have fine-tuned my expertise in a vast array of areas related to business, chiefly as:A PROFESSIONAL COMMUNICATOR WITH VOICE & POISEDon’t you know me yet? Try me.A STRATEGISTProblem Solving (Decision trees, Design Thinking, P&L, Sales & Marketing, New markets, Pricing...)Future-making ( Scenario Planning) for strategic decision making ESG as a differentiation strategy. A CUSTOMER EXPERIENCE MANAGEMENT THOUGHT LEADER (The chances are you have already read some of my blog’s articles)Customer Experience Strategy + InnovationDigital & Physical (omnichannel) Customer ExperienceLuxury & Premium Brand Experience Patient Experience & Healthcare improvementCustomer Journey Mapping & Project ManagementContact Center Operations Management (Branding guidelines compliance).CX + CRM integrationRetail Brand Experience & KPI OptimizationA RESEARCHERI dig deep into customer’s minds to unearth the most compelling and unexpected insights.Qualitative methods (Ethnographic + Participatory + Evaluative + Design Thinking)Quantitative methods (statistical models and analysis)A CORPORATE AND HIGH POTENTIALS TRAINERApplied Behavioural economics / insights for better CX and employee experiencePublic speaking (lectures, seminars, commercial presentations)Diverse team training and leadership development.Design Thinking for innovation and problem solving.MOOCS anchor.