Motivated and results-driven professional seeking a challenging position in the field of Strategic Marketing, Market research or Consultancy. With a strong academic background and diverse work experience, I am eager to leverage my skills and expertise to contribute to the growth and success of a dynamic organization. Strong team player, fostering a collaborative and inclusive work environment. Demonstrated autonomy, taking ownership of tasks and delivering results. Agility in learning, quickly adapting to new challenges and acquiring new skills. Proficient in Office package, R, and SPSS for data analysis and research. Skilled in Canva and Photoshop, creating visually appealing and impactful designs. Competent in delivering compelling presentations, conveying information with clarity and confidence.I am used to work in a multicultural team environment, thanks to my experiences working around the globe in countries such as South Korea, Croatia and Netherlands.
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Business AnalystKonectaParis, Fr -
Crm And Customer Experience Optimization ManagerKonecta Feb 2024 - PresentParís, Isla De Francia, FranciaManagement of +15 team members withing the CRM department.Analyze customer inquiries trends to capitalize opportunities for enhancing services and processes.Produce regular reports on customer service performance, highlighting key metrics such as response times and overall satisfaction levels.Conduct regular training sessions to continually update and elevate the team's comprenhension of operational procedures.Build dashboards, reports, presentations and analyses in CRM tools to boost efficiency in processes and tasks.Ensure customer service team maintain performance standards and fostered continuous skill improvement.Collaborate with team leaders and back-office personnel to streamline departmental operations, enchancing efficiency and elevanting customer satisfaction levels. -
Product & Customer Experience SpecialistKonecta Sep 2023 - Feb 2024París, Isla De Francia, FranciaCultivating strong customer relationships through various channels, including online platforms and telephone communication. Address customer inquiries, resolving complaints, and presenting and elucidating products or services. Proactively identify opportunities for enhancing customer satisfaction and loyalty by suggesting tailored solutions and introducing new offerings. Maintain records of customer interactions and transactions in the CRM system. Stay updated on product knowledge, industry needs and trends, and brest practices to provide informed support and recommendations to customers. -
Retail Sales AssistantInditex Nov 2021 - Dec 2022Maastricht, Limburgo, Países BajosAssisting with sales operations while also managing stock and inventory effectively.Collaborate with team members to achieve sales targets, foster a positive work culture, and contribute to the overall success of the store.Monitor stock levels and assist with inventory management tasks, including receiving shipments, checking for discrepancies and conducting stock counts.Provide personalized styling advice and recommendations to customers, promoting latest fashion trends and collections.Maintain a clean, organized and visually appealing store environment by repleneshing merchandise, arranging displays, and ensuring that all products are neatly folded and hung.
Jorge G. Education Details
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International Business -
Business Economics -
Marketing E Investigación De Mercados
Frequently Asked Questions about Jorge G.
What company does Jorge G. work for?
Jorge G. works for Konecta
What is Jorge G.'s role at the current company?
Jorge G.'s current role is Business Analyst.
What schools did Jorge G. attend?
Jorge G. attended Maastricht University School Of Business And Economics, Libertas International University, 인천대학교, Universidad De Málaga.
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1gmail.com
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Jorge G. Derveaux
Madrid -
1destacame.cl
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