With over 19 years of work experience in customer service, technical support, and sales, I am a tech-savvy and customer-focused professional who is passionate about providing clients with personalized assistance and solutions for their technology needs. I have a degree in computer systems and a strong background in hardware, software, network, and server administration. I currently work as a Customer Service & Sales Manager at 101Solutions, a leading provider of technology products and services in the region.At 101Solutions, I manage a team of 10 technicians and sales representatives, and oversee the delivery of high-quality customer service, technical support, and product sales. I am responsible for fixing hardware and software issues, setting up and maintaining servers, VPNs, and FTPs, creating and implementing business strategies, managing projects and budgets, and ensuring customer satisfaction and retention. I also have a side hustle as a landscape and nature photographer, where I showcase my creative and artistic skills through my own website and social media platforms.