Jorge Herrera-Munoz Email & Phone Number

San Francisco, CA, US

Estero, FL, US

NA, US

• Collaborated with a team of 6 to discuss methodology, review concepts, and complete a 2-week Capstone project alongside a presentation and demo.
• Selected from over 2000 candidates to a finalized cohort of 60 for an intensive 200+ hour, 6-month training program focused on the Salesforce Administration Certification.
• Maneuvering the Salesforce CRM platform utilizing skills such as data import, flow and process builder, and lightning app builder to expand and organize a testing org.
• Accomplished 100% assignment and project completion over 6 months.
• Utilize Asana, G-Suite, Slack, and Zoom on a daily basis to communicate and work with fellow team members.

• Problem-solved daily customer complaints in a high-traffic, fast-paced environment through quick thinking and direct action to ensure the satisfaction and safety of all patrons and staff.
• Performed weekly inventory audits to track and improve bar performance.
• Employed creative solutions to solve last-minute problems in order to continue the workflow.

San Francisco, US

• Consistently maintained a professional and sanitary environment that complied with bar standards and local, state, and federal laws.
• Effectively handled 1000s of customer special requests and complaints.
• Provided prompt, efficient, friendly, and quality services at all times.

San Francisco, CA, US

• Showcased my ability to be precise and think creatively to enhance over 30 cocktail recipes.
• Nurtured excellent client relations by catering to customers’ requests, establishing rapport, and providing swift service.
• Lead the onboarding and training of new bartenders, teaching them aspects and expectations of the job.

• Solely responsible for running and operating the bar during weekdays and weekends.
• Assessed clientele preferences and utilized my knowledge of the products to personalize the customer’s experience.
• Developed a solution-oriented mindset to overcome the challenges of limited ingredients in a low ABV (Alcohol By Volume) environment.

• Consolidated and managed bank and safe, settled batch, and took inventory 250+ of alcohol stock.
• Maintained inventory of bar products to prepare for the upcoming weeks accurately.
• Excelled at increasing revenue by 25% by upselling to customers.