Jorge Herrera-Munoz Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

Estero, Fl, Us

Na, Us

● Collaborated with a team of 6 to discuss methodology, review concepts, and complete a 2-week Capstone project alongside a presentation and demo.● Selected from over 2000 candidates to a finalized cohort of 60 for an intensive 200+ hour, 6-month training program focused on the Salesforce Administration Certification.● Maneuvering the Salesforce CRM platform utilizing skills such as data import, flow and process builder, and lightning app builder to expand and organize a testing org.● Accomplished 100% assignment and project completion over 6 months.● Utilize Asana, G-Suite, Slack, and Zoom on a daily basis to communicate and work with fellow team members.

● Problem-solved daily customer complaints in a high-traffic, fast-paced environment through quick thinking and direct action to ensure the satisfaction and safety of all patrons and staff.● Performed weekly inventory audits to track and improve bar performance.● Employed creative solutions to solve last-minute problems in order to continue the workflow.

San Francisco, Us

● Consistently maintained a professional and sanitary environment that complied with bar standards and local, state, and federal laws.● Effectively handled 1000s of customer special requests and complaints.● Provided prompt, efficient, friendly, and quality services at all times.

San Francisco, Ca, Us

● Showcased my ability to be precise and think creatively to enhance over 30 cocktail recipes. ● Nurtured excellent client relations by catering to customers’ requests, establishing rapport, and providing swift service.● Lead the onboarding and training of new bartenders, teaching them aspects and expectations of the job.

● Solely responsible for running and operating the bar during weekdays and weekends.● Assessed clientele preferences and utilized my knowledge of the products to personalize the customer’s experience.● Developed a solution-oriented mindset to overcome the challenges of limited ingredients in a low ABV (Alcohol By Volume) environment.

● Consolidated and managed bank and safe, settled batch, and took inventory 250+ of alcohol stock.● Maintained inventory of bar products to prepare for the upcoming weeks accurately.● Excelled at increasing revenue by 25% by upselling to customers.