Customer Support Analyst I
CurrentProactive Service:I provide Level 1 technical support to users of the Bahia Public Defender's Office, resolving queries and problems quickly and efficiently.I use communication skills and empathy to create a positive and satisfying experience for each client.Efficient call management:I register, categorize, direct, track and resolve technical calls through the call management system.I work in an organized and proactive manner to ensure that all calls are resolved within… Show more Proactive Service:I provide Level 1 technical support to users of the Bahia Public Defender's Office, resolving queries and problems quickly and efficiently.I use communication skills and empathy to create a positive and satisfying experience for each client.Efficient call management:I register, categorize, direct, track and resolve technical calls through the call management system.I work in an organized and proactive manner to ensure that all calls are resolved within the established deadlines.Remote Technical Support:I use tools such as TeamViewer to carry out diagnostics and resolve technical problems remotely.I have extensive knowledge of hardware, software and networks, enabling me to solve a wide range of technical problems.Complete Knowledge Base:I create and update the technical knowledge base, ensuring that users have access to accurate and up-to-date information.I share my technical knowledge to enhance the effectiveness of the team and improve the quality of the support offered. Show less
