Jorge Ibarra Tapia Email & Phone Number

Chile

Gran Santiago, Región Metropolitana De Santiago, Chile

Product Manager en Transbank en el Área de Productos no presenciales e Innovación.Responsable de gestionar y dar apoyo a la cartera de productos de medios de pago digitales, no presenciales, actividades de desarrollo de nuevos negocios. Focalizado en impulsar el crecimiento de la empresa, establecer relaciones sólidas con los stakeholders, coordinación de distintos equipos de trabajo al interior de la organización, análisis comercial por líneas de negocio y tipos de clientes. Comunicación asertiva de las iniciativas, trabajo colaborativo y enfocado en el éxito del equipo de trabajo, la gerencia y organización.

Las Condes, Región Metropolitana De Santiago, Chile

Responsible for directing and managing sales and business development activities. Focused on driving company growth, establishing strong relationships with stakeholders, coordinating different teams, commercial analysis by business line and customer type. Assertive communication of the company's internal and external initiatives.

Las Condes, Región Metropolitana De Santiago, Chile

Professional training and coaching for students of the Faculty of Medicine. Enhancing their professional development and skills to face the job market from a commercial perspective.Achievements: Contributing to the training of hundreds of healthcare professionals in their service capabilities, communication, and development of essential skills for their personal and professional lives.Skills: Leadership development · Team leadership · Consulting · Analytical ability · Professional communication

Santiago, Región Metropolitana De Santiago, Chile

Responsible for the creation of brands, products, and their promotion, Branding and Web Development, for various clients, such as medical equipment marketers, dental clinics, vehicle leasing companies, laboratories, foundations, among others. Tasked with website migration, installation of payment gateways, creation of social media campaigns, and sales management.An incredible experience that allowed me to see and understand diverse businesses, support foundations throughout Chile, and collaborate with businesses during the critical period of the pandemic. Working with healthcare professionals (physiotherapists, psychiatrists, psychologists, nurses, doctors, medical technologists, and even dentists), aiding them in their businesses and ventures, such as dental clinics and healthcare centers.Certified as a Product Owner, member 34103.https://scrummanager.com/website/c/profile/member.php?id=34103Certified in Meta Ads, Google Ads, and Analytics, among other design, development, and tracking tools.Development of web projects, brands, and branding, here are some of the projects carried out.https://drive.google.com/file/d/1L9xVIsFeBi--ZNAm2oZZDwW8cdth1T8k/view?usp=sharingVideo speaking about my work for Entel Empresas on their Facebook channel:https://www.facebook.com/watch/live/?ref=watch_permalink&v=628302834554678"

Chile

Coach and Facilitator for Educational Technical Assistance (ATE). Specialized in conducting diagnoses and delivering training and informational tools through creative proposals, taking into account the context, internal culture, idiosyncrasies, needs, and strengths of each educational institution, for teaching and non-teaching staff.Achieving the development of dynamics and concepts with work teams ranging from 30 to 100 people through dialectics and active participation.Group retrospectives that enable the resolution of complex conflicts within educational institutions.Unlocked achievement: Training over 90 individuals in an auditorium, successfully achieving the goal of connection.

Providencia, Metropolitana De Santiago, Chile

Responsible for promoting collaboration among multidisciplinary teams from different countries (Brazil, Argentina, Spain) in the healthcare sector. The role involves managing marketing, sales, after-sales, and commercial team training. Planning and executing Media Plans, with Reach/Conversion strategies, through digital tools (Google Ads, Meta Ads), seminars, and appearances on news broadcasts.Achievements: My first experience in an SME, successfully leading and coordinating a team of 25 people during the pandemic, along with managing relationships with suppliers and communications.Achieving remote sales for the first time and supporting the sales team in this effort.Implementation of CRM for a team of 7 people.

Provincia De Santiago, Chile

Responsible for analyzing and driving the development of various product types, generating supporting reports (KPI and OKR) for the sales team. Key responsibilities include:• Developing business cases for new products.• Analyzing and preparing management reports for making business decisions.• Cost control and product profitability.• Analyzing and implementing improvements to sales processes, CRM, pricing, product life cycles, and studying the behavior of different customer segments across various economic sectors.Key Achievements: Defining product life cycle points for roll-out processes and fleet renewals based on equipment models; determining optimal fleet and cost structure in fiscal years 2017 and 2018. Assessing the profitability of customers and equipment in a fleet of 650 units valued at 105 million dollars.

Chile

Responsible for generating management reports for senior management on a regular basis. Preparation of budgets by compiling information from various involved departments, expense control, fixed asset management, sales management, profitability assessment, creation of KPIs, and dashboards for various reports.Key responsibilities include:• Analysis and preparation of client management reports for respective business units based on historical company information. SAP FI, CO, SD, MM & PM, SAP Business Objects, Lumira.• Company budget coordinator, providing support to business units and maintaining communication with the corporate unit in charge.• SAP Key User, designing and improving release strategies, creating and allocating cost centers.• Analysis of P&L and balance sheet, account control, and provisions management.• Creation, monitoring, and control of internal audits across different areas in pursuit of continuous improvement for management and control

Chile

Responsible for billing and collection processes for commercial contracts across the entire Metro Network. Assisting in investment project management, process mapping, and client negotiations alongside each Product Manager. Handling a portfolio of over 200 clients comprising commercial premises, lands, intermodals, advertising, and non-tariff services.• Oversaw contract compliance and renewal.• Managed accounts receivable and debtor reporting.• Executed debt collection processes in collaboration with the legal department.Key achievements: In this role, I improved team productivity in billing through automation with SAP, reducing commercial premises billing time by 98%. Additionally, I served as a crucial link between the Commercial and Operations departments for the improvement processes of intermodal terminals. Proud to have worked at Metro S.A., one of the best professional experiences I've had, with an excellent team of professionals in each of its departments.

Chile

Key Role: Commercial Manager of the Real Estate Business at Metro S.A., involving the management of the portfolio of commercial premises (stores), support for investment project management, and administration of specialized infrastructure for the connection between different modes of transportation with Metro, particularly urban, rural, and intercity public transportation.Mission: Through effective management and project measures, achieve long-term economic sustainability of the business, aiming to achieve a business profitability of over 20% in contribution to revenue, thereby contributing to maximizing the company's non-tariff revenues.I am grateful to my great mentors in this professional practice:Juan Carlos FigueroaNatalia TorresLuis Varela

Train Driver and Operator at the Santiago Metro in Chile.High level of responsibility,Adherence to procedures,Punctuality,Well-developed teamwork,Ability to work under pressure based on results.A job that allowed me to work and study, also providing a certain level of control in emergency situations.Achievements:Evacuation of trains during rush hours, ensuring the safety of over 800 passengers.Action plan for the February 2010 earthquake, identifying risks and threats to security in critical infrastructure and providing emergency response.Emotional containment during critical situations for operations and passengers.

Chile

Teaching Assistant at the University of Valparaíso in the subjects of Computer Science, Strategic Administration, Strategic Management, and Operations and Services Management.Achievements: My initial steps in the world of teaching, growing while helping others grow. I am grateful to my mentor, current head of the department, Mr. Juan Enrique Egaña, and my thesis partner and excellent professional, Anita Nassar.

Ingeniería Comercial, Administración Y Economía, 6,1

Activities and Societies: Ayudantías de Administración de Operaciones y Servicio, Introducción de las Tecnologías de la Información.

Disciplined Agile Scrum Master

Programa De Psicología, Educational Psychology, Programa De Introducción A La Psicología Y Cuerpo Humano.

Biología/Ciencias Biológicas., 6,0

Diplomado En Gestión De Proyectos, Project Management