As the General Manager for the InterContinental Hotel Houston Medical Center CMH , I administrated daily operations for this Luxury AAA Four Diamond (354 Rooms )Hotel . I repositioned the hotel in Houston medical center market while enhancing strategies to achieve an optimal segment mix. I also spearhead various functions, including redeploying the sales team, redirecting revenue strategies, and marketing efforts to penetrate the primary medical market, resulting in a significant increase in Patient Business despite COVID limitations. Moreover, I proactively establish and maintain long-lasting and robust relationships, consequently improving owner relations.Awards & Recognitions:In 2022 Exceeded All Metrics ( Including All Financials ) YTD Q1 :• Enhanced TripAdvisor ranking from 109th to 4th place of 609 Hotels in Houston and received the Travelers Choice Award.• Ranked 1st among all InterContinental Hotels in the US, Canada, Mexico, and Latin America for overall guest satisfaction for 2020 and US and Canada in 2021 while also receiving a 100% Brand Quality Evaluation Score for 2020 and 2021.• Improved employee satisfaction scores ( 2021 vs 2019 ) by 8 points and ranked 1st for F&B Employee Satisfaction among all CMH Hotels.• Exceeded budgeted GOP goals and annual performance metric goals ahead of FY 2019 by the end of Q3 YTD in 2021 and achieved 100 % FY 2021 Metrics ( including all Financials).• Won the IHG 2020 Spirit of True Hospitality Award and was nominated as part of the top three hotels for the Houston Business Journal Landmark Awards.

During my tenure as the Area General Manager, I proficiently facilitated and spearheaded the operations for three IHG CMH properties ( Total 732 Rooms) in the Cleveland area, including the InterContinental Hotel Cleveland ( 294 Rms) and the InterContinental Suites Hotel Cleveland ( 162 Suites) and the Holiday Inn Cleveland Clinic (276 Rms) I concentrated the operations on high-end international medical markets while redirecting the sales and marketing efforts on the Cleveland Clinic campus covering all hospitals to increase clinic sponsored and transient patient businesses. I also enhanced suite amenities and inventory in the club lounge to shift to the premium retail business and improve revenue. Furthermore, I improved revenue management efficiency by focusing on the optimal mix and leveraging three products. I also implemented website upgrades to increase direct bookings and enhanced social media marketing to promote F/B programs. Aside from this, I delivered excellent client services by focusing on 360 problem resolution to increase loyalty and repeat business.Awards & Recognitions:• Increased the winning metrics for IC suites to 8 out of 10 (+3 YOY) and for Holiday Inn to 7 out of 10 (+5 YOY).• Ranked 1st in the US and Canada CMH InterContinental Hotels for overall guest satisfaction 2018.• Improved employee engagement by 16 points YOY and the recipient of the 2018 Quality Excellence Award.• Achieved 4 Diamonds/AAA in 2019, ranked 4th at IC Suites Trip Advisor, and ranked 1st in June Trip Adviser.• Increased GOP by 26% for both IC properties and Total Area GOP by $2,482K+ with 20.6% YOY for the 3 hotels combined.

As the General Manager of the IHG InterContinental Chicago Hotel CMH ( 792 Rooms) I conceptualized and developed a strategic sales and marketing action plan, focusing on area local Corp. and in year-for-year group businesses while recovering the $150k+ GOP budget deficit and enhancing daily operations and processes.Awards & Recognitions:• Demonstrated proficiency and expertise in handling organizational goals and objectives by accomplishing 9 out of the 10 key metrics, increasing guest satisfaction, and recovering GOP from a $150K deficit to $711K+ above plan.

Serving as the General Manager for InterContinental Hotel CMH ( 528 Rooms) I strengthened and motivated the team and workforce to promote outperformance and drive engagements. I conceptualized and developed effective strategies to enhance the company’s sales and operational effectiveness. Furthermore, I significantly improved owner relations while assisting the owner in preparing the sale of the hotel.Awards & Recognitions:• Reduced PE by 13.32 and forecasted to finish 2017 YE with GOP of $689K+ YOY and $2.3K+ ahead of the plan.• Improved scorecard results by 300% YOY, increased overall experience, and improved GOP margin by 1.74% YOY.

During my service as the General Manager for Holiday Inn Resort and Beach Casino ( 597 Rooms ) IHG Owned and CMH I designed and organized major re-positioning plans and facilitated hotel renovations while implementing forecasting, driving labor productivity, and enhancing cost control processes, as well as promoting robust owner relationships.Awards & Recognitions:• Awarded as the IGH General Manager of the Year for 2014, accomplished full-resort renovations and major relaunching campaigns in 2013 while implementing essential operational processes and improving GOP by 20% YOY.• Ranked 1st YOY in rev par growth (+38.6%) compared to all other Island resorts and CMH brands in America.• Increased the associate satisfaction score by +12 points YOY and the OSAT ranking by 300 positions in 2 years.• Achieved 4.3-star rating on par with higher-tier American resorts for providing optimal value/price market position.

Working as the Area General Manager ( Total 630 Rooms combined ) for both CMH InterContinental Hotel ( 252 Rooms) and the Maruma Crowne Plaza Hotel ( 378 Rooms) I successfully spearheaded and facilitated the opening of the InterContinental Maracaibo and clustered with two brands while significantly enhancing owner relations and establishing robust partnerships.Awards & Recognitions:• Recipient of the 2011 IHG Newcomer Hotel Award, 2011 IHG Quality Award, and 2012 General Manager of the Year.

As the General Manager for Crowne Plaza Hotel & Casino, I fostered long-lasting and robust owner relations while re-establishing their confidence and trust in the company by consistently delivering strong financial returns, exceptional guest experience, and promoting client satisfaction.Awards & Recognitions:• Consistently exceeded all KPIs, successfully clustered with sister IHG hotels, and was awarded with the IHG Quality Award.