As a committed Site Supervisor at Allied Universal Security, I lead the seamless delivery of top-tier services to clients within a bustling commercial high-rise building. Beyond supervision, I provide leadership and mentorship to our security team, fostering a culture of empowerment within defined performance parameters.Key Achievements and Responsibilities: -Leadership and Coaching: Lead by example in coaching security personnel, ensuring their alignment with empowerment ranges and promoting a customer-centric approach to service delivery. -Log Reconciliation and Investigations: Skillfully reconciles security logs and coordinates preliminary investigations, demonstrating a meticulous approach to maintaining operational integrity and swiftly addressing security incidents. -Software Proficiency: Proficiently operate and provide comprehensive training on various property software and security systems, including but not limited to: ~LenelS2 – OnGuard Access Control System ~Milestone – XProtect Video Surveillance System ~Genetec – Security Access Control and Surveillance Center System -Possess advanced proficiency in a comprehensive suite of Allied Universal Security (AUS) applications, including but not limited to:~Cycop~DOMO~Heliaus~Fire Life Safety Training System - RJ Westmore Training System~EDGE~eHub~iCIMS~L.I.S.A.~Mercury~Pacific Uniforms~Vacation Lookup~Verian~Winteam-Client Relations: Foster strong relationships with clients by consistently delivering services that align with their expectations, contributing to overall client satisfaction and retention. By combining my expertise in leadership, operational efficiency, and technical proficiency in diverse security systems and software, I play a pivotal role in maintaining a secure and empowered environment within the commercial high-rise setting.

As a The Bridge Event Command Center Operator, I monitor security systems, respond to incidents, and coordinate actions with security personnel to ensure the safety and security of facilities. I manage alarms, surveillance feeds, and access control systems, ensuring real-time responses to potential threats. I maintain detailed incident reports and logs, while communicating effectively with law enforcement and emergency services when necessary.Key Responsibilities:Monitor and manage security systems, including CCTV and alarms.Respond to and escalate security incidents as needed.Coordinate with security teams and emergency responders.Document and maintain accurate records of all security events.Analyze and report on security trends and system data.

Responsibilities:- Provide a positive experience for internal stakeholders and external guests at Intuit Dome.- Patrol assigned areas on foot or by vehicle to deter and detect security threats.- Screen employees, visitors, vehicles, and equipment entering Intuit Dome.- Secure TV trucks, equipment, and personnel during entry and exit.- Monitor and authorize entrance and departure through visitor management and access control programs.- Conduct regular inspections to identify and address security vulnerabilities.- Monitor surveillance systems and alarms, responding quickly to suspicious activities or emergencies.- Respond promptly to security incidents, including disturbances, accidents, and medical emergencies.- Write detailed incident reports and maintain accurate records in our 247-management system.- Collaborate with law enforcement agencies and assist in investigations as needed.- Enforce company policies and procedures to maintain a safe and orderly environment.- Perform other duties as assigned by the Building Security Manager.

As the Residential Property Manager at Unified Property Management, I am entrusted with the holistic management of a 50-unit property, prioritizing delivering an exceptional customer service experience.Key Achievements and Responsibilities:Operational Excellence: Spearheaded day-to-day operations, ensuring the seamless functioning of the property while upholding a standard of first-class customer service that contributes to resident satisfaction and retention.Maintenance Oversight: Skillfully supervise maintenance requests, actively coordinating work orders with vendors and contractors to promptly address property maintenance needs, fostering a well-maintained and attractive living environment.Hands-On Maintenance: Undertake hands-on handyman maintenance tasks, demonstrating a proactive approach to property upkeep, and ensuring that the physical integrity of the property is maintained at a high standard.Security and Vigilance: Conduct routine property patrols, utilizing keen observational skills to monitor suspicious activity, and implement proactive measures to enhance resident safety and property security.Rent Collection and Financial Processing: Manage the efficient collection of rent and process deposit rent funds, overseeing the seamless transfer of funds to the assigned bank institution, contributing to the financial stability of the property.AppFolio Proficiency: Completed comprehensive training on the property management software platform AppFolio, leveraging its features to streamline administrative processes, enhance communication, and optimize overall property management efficiency.Tenant Interaction: Conduct thorough unit inspections, skillfully showcasing vacancies to potential tenants, and managing the meticulous collection of security deposits by leasing agreements, facilitating a smooth and transparent rental process.

Self-Start Company: Leveraging my expertise as an independent professional in Handyman services, Barrera Services 4 You stands as a testament to over 14 years of commitment at the forefront of residential property care and enhancement. Throughout this self-employed journey, I have not only mastered a diverse skill set but have also consistently delivered dedicated services to private property owners in the dynamic landscape of the Los Angeles Metropolitan Area.Key Contributions and Responsibilities:-Versatile Expertise: Addressed a wide spectrum of maintenance concerns, including light carpentry, plumbing, and electrical work, demonstrating versatility in handling diverse aspects of private homes and residential properties.-Tool Mastery: Utilized and meticulously maintained an array of power tools and hand tools, ensuring precision and reliability in executing various maintenance tasks.-Resident-Centric Focus: Managed the maintenance of buildings and grounds for private owners, navigating resident schedules and needs with a commitment to minimizing disruptions and providing tailored services.-Security Infrastructure Enhancement: Installation of property CCTV cameras and equipment, contributing to elevated security measures for residential properties.-Landscaping Excellence: Executed comprehensive landscaping tasks, such as planting new flora, weed removal, tree limb trimming, and debris clearance, enhancing the visual appeal and functionality of yards and gardens.

• Oversee an apartment complex and serve as the face of Management Company.• Many of my responsibilities include: the collection of tenants rent and deposit the rent funds to the bank.• Oversee any maintenance request submitted by tenants or from my site supervisor and send any work orders to vendors or contractors for maintenance issues to be completed. • Maintain the property by performing handyman duties, cleaning all common areas. Also, provide security by patrolling the property and maintaining the security devices.• Establishing and enforcing any policies or house rules of occupancy.• With vacancies, I will inspect units for any issues that need to be addressed, showcase any vacancies to any potential qualified tenants, negotiated lease and collect security deposits. • Report to my Site Supervisor if any tenant or property issues.

- As a brand ambassador, I am the first point of contact for customers, enhancing their store experience with exceptional service and hospitality.- I support my sales colleagues by managing store amenities to help them achieve their sales goals.- I am trained in operations, handling back-of-house tasks such as processing transfers, receiving shipments, and ordering supplies.- I deter potential theft, report missing assets, respond to emergencies, and implement TCO procedures while completing daily tasks and assisting with store repairs.- I communicate with the Senior Branch Security Officer and store management regarding any issues, and have taken on the role of Active Senior Branch Security Officer when needed.- I handle senior security responsibilities, including conducting security audits, safety/health meetings, fire and life safety meetings, and fire evacuation drills.- As a Security/Facilities Coordinator, I coordinate vendors/contractors to ensure all repairs are completed and maintain a strong security presence to keep the store grand opening ready.

-Supervise a security team that would conduct a foot patrol of the interior and exterior areas of assigned locations or properties.-Enforce rules, regulations, policies, or procedures set by the client and security company.-In charge of any emergency situations by providing assistance and instructions.-Report any suspicious activities or personal and write a detailed narrative report of any innocents.-Respond to the fire control room during alarm conditions and make public announcements to affected floors.-Monitor tenant and visitor access to the property.-Perform evaluations of security personnel performance semi-annually and annually.-Answer any property or security inquiries while having excellent customer service.-I have been stationed in Commercial, Residential, and Multimedia Buildings.

-Responded to all security and safety-related issues promptly, ensuring a secure environment during high-profile events, including sporting events, concerts, and other entertainment functions.-Provided heightened surveillance and protection for stadium guests, clients, staff, and distinguished visitors using excellent customer service skills to de-escalate tense situations and ensure safety.-Investigated incidents and gathered information for official reports, maintaining thorough documentation for accurate and timely incident resolution.-Interacted effectively and calmly with agitated or emotional guests and staff during high-pressure situations, utilizing conflict resolution skills to prevent escalation.-Operated inside the Command Center, performing a range of tasks such as dispatching, monitoring CCTV cameras, and coordinating security responses to ensure seamless event operations.-Adapted quickly to various duties, maintaining composure and efficiency when transitioning between tasks such as surveillance, incident response, and guest interaction.-Complied with all legal and ethical instructions from Event Security Managers and Supervisors, applying a basic understanding of the rule of law and relevant penal codes to ensure proper enforcement.-Provided security for high-profile events such as The Grammys, NBA Finals, NHL Finals, major concerts, and other large-scale events, ensuring the safety and security of all attendees, VIP guests, and staff in high-pressure environments.

-Conducted financial screenings and processed patient paperwork.-Scheduled appointments.-Prepared all patient files, check-in patients on time list at the frontdesk, and gave new patients appropriate paperwork.-Responsible for the maintenance of clinical records.-Calculated cash out from co-pay and calculated cash out report to turn in to management office.

•Deliver exceptional customer service by greeting customers and completing their transactions. •Be knowledgeable and enthusiastic about the restaurant's menu and products•Suggest additional items to customers, as appropriate•Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup and documentation

-Provided excellent customer service in a high-volume restaurant, serving 100+ guests per shift.-Took food and drink orders, ensuring accuracy and timely delivery to enhance the dining experience.-Demonstrated extensive knowledge of menu items, including seasonal specials and craft beers, to assist guests in making informed choices.-Collaborated with kitchen staff and bar to manage order flow, ensuring smooth operations and guest satisfaction.-Delivered prompt, professional, and friendly service while handling guest concerns with tact and efficiency.-Processed payments, handled cash, and balanced registers at the end of each shift with attention to detail.-Maintained a clean and organized work environment, following all safety and sanitation guidelines.-Assisted in training new servers

•Maximize customer satisfaction with exceptional service and a quality environment. •Worked within company policy and preserve the security of all company assets. •Maintain appropriate currency logs and required daily paperwork.•Oversaw daily store operations and coordinate the work duties by assigning staff.

•Ensure all transactions were completed in compliance with federal and state regulations.•Followed company policies and procedures.•Completed all transactions accurately, including cash handling and I used multiple computer applications to access information and processed transactions for customers.• Helped resolve customer complaints or referred complaints to the Store Manager.

• Prepared and served hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas to customers• Cleaned or sanitized work areas, utensils, or equipment.

• Catered to handle customer needs, such as assisting in sales, ordering a particular item, handling cash transactions, and also helped with customers to create custom hat designs on the store embroidery machine.

• Provided customer service.• Operated a cash register and conduct transactions.• Received and stock shelves with products.• Maintain clean work area by sweeping and mopping the store.

Video Game Tester For Activision• Communicate directly with developers and management to reported any bugs, glitches, and/or problems in the video game software through Kronos, an online bug database.

•Provide customer assistance, operate cash registers, stock shelves, and maintain clean work area.