Jorge Leon Email & Phone Number

I am a passionate contact center leader, business strategist, and data analyst with extensive experience in inbound and outbound contact center environments across organizations of varying sizes. Over the years, I've honed my skills in CRM tools, dialer operations, and WFM tools, including skill-based routing and capacity planning, to ensure operational success. My management approach is customer-centric, emphasizing the importance of enhancing the customer experience while nurturing and developing employees to build fulfilling careers within the contact center industry.Fluent in English, Spanish, and French, I thrive on efficiency and value meaningful connections with both clients and team members.

Listed skills include Leadership, Microsoft Office, Trilingual, Sales, and 18 others.