Jorge León Ayala Email & Phone Number

Spain

Almería

Provides high-quality customer service by proactively analysing and resolving customer needs related to online banking, including via the Cajamar App. Handles information in accordance with company policy and data protection laws.Enhanced customer experience by providing translations of internal call/chat scripts and matching and cross-selling additional products/services. Added business value through effective simultaneous management of e-mail, call and chat services as well as operation of internal systems and databases.Trusted to conduct level testing in English during hiring process for potential new candidates.Leverages outstanding technological skillset to enable clients to optimise use of Cajamar app. Also solves app-related issues.

Almería, Andalucía, España

Managed social media profiles for small businesses.

Almería

Dealt with incoming passengers and conducted multilingual COVID-19-related interviews.

El Ejido, Andalucía, España

Dealt with queries related to membership, new business and customer acquisition. Managed customer communications via app.

Almería, Spain

Provided online, software and hardware configuration support for international software consultancy spanning 17 countries

Ciudad De México, Mexico

Led team of five to develop, plan, launch and manage impact analysis of web portal campaigns. Maximised network and relationship management skills to increase commercial partnerships.Boosted follower numbers and secured project investment by organising event to promote competition with prize of two World Cup tickets in Russia. Five people were sent to Mexico team matches for 10 days with accommodation included.

Almería, Spain

Headed launch, creation, commercialisation and impact measurement of subscription campaigns both online and offline. Oversaw match day sales. Prevented potentially negative PR and delay of fans entering stadium due to faulty season ticket cards by taking the initiative to reformat, reprint and ensure workable season ticket cards. Introduced new process for Spanish and foreign fans to visit matches by liaising with national and international websites to sell tickets through their websites – Sports Events and entradas.com. Organised successful trip for away football match for fans. 1000 people successfully safely transported 400km in 52 buses on time. Sourced ticket-selling software to effectively manage sales. Purchased and distributed tickets to season ticket holders on individual basis. Increased season ticket sales by 25% and reduced entry/exit time on match days through effective management of operational aspects of pre-season season ticket sales campaign. Liaised with La Liga and external graphic designers to produce appropriate card designs. Implemented digitalisation of ticket and season ticket sales and organised schedules and time slots for existing/renewing customers and new business for both ticket office and online sales.