Jorge León Ayala Email & Phone Number

👋 Hi, I'm Jorge, I'm a passionate Customer Service Specialist with over a decade of experience in various sectors and multicultural and multilingual environments. Currently, I am a Customer Service Administrator at Grupo Cajamar, where I am dedicated to providing high quality customer service. My focus lies in proactively analyzing and solving customer needs in the field of online banking. I promote cross-selling of additional products and services. I effectively manage various communication channels (emails, calls and chat), I not only provide a service in Spanish, but also in English, and I perform English level tests during the hiring process of new candidates. Previously, I was a freelance Social Media Consultant,where I managed social media profiles for small businesses.I have also worked at Almeria Airport,where I interacted with incoming passengers and conducted multilingual interviews related to COVID-19.I lived a gap year in Germany,where I obtained the German B2 certificate and provided first level customer experience as Front of House in a haute cuisine restaurant. My experience also includes a role as a Customer Service App Assistant at Ego Fit & Nexa Fit Sports Centers, where I handled membership, new business and customer acquisition queries. At Intelinova Software, I provided technical support and business consulting for an international software in 17 countries, which allowed me to use my technical skills. I was Strategy and Public Relations Coordinator at Laturba.mx, leading a team to develop, plan and launch successful campaigns, increasing the number of followers and securing investments in the project, organizing an event that offered an exciting prize: two tickets to the World Cup in Russia. I also developed as Head of Ticketing, Season Tickets and Customer Service at U.D. Almeria S.A.D. There we launched, created and marketed season ticket campaigns, both online and offline, implemented new strategies to sell tickets nationally and internationally and organized successful trips for fans. If you are looking for a professional with a passion for customer service, please do not hesitate to contact me. I am committed to providing exceptional service and adding value to your team or project.I look forward to connecting with you and learning more about your challenges and opportunities! 👥🚀 #CustomerAttention #CustomerExperience #Multilingual #Proactive

Listed skills include Windows, Ventas, Docusign, Active Listening, and 17 others.

• 

  Universidad Latinoamericana, S.C.

  Law