Jorge Hernandez Email & Phone Number

New Rochelle, NY, US

• As a Project Manager at Endicott Communications, Inc., I spearheaded operational strategies and project management initiatives, achieving significant improvements in process optimization, cost savings, and business.
• Led cross-functional teams to deliver projects on time and within scope, optimizing processes and enhancing stakeholder communication.
• Applied structured project management principles to mitigate risks and achieve significant improvements in process optimization and cost savings.

New York, New York

In my role as Director of Operations and Business Solutions at Messages Plus Corp, I focused on optimizing business productivity and efficiency through strategic decision-making, relationship management, and project coordination. I successfully led multiple call center M&A projects, overseeing the integration of thousands of client accounts into our.

New York, New York

In my role as a Programmer at Messages Plus, I administered and managed contact center platforms to optimize performance and enhance customer experience. I configured call routing and IVR systems, monitored key metrics, and troubleshooted issues to ensure seamless operations.

New York, New York

In my role as Chief Operator Supervisor at Messages Plus in New York, I was responsible for developing and maintaining relationships with customers and vendors in various business sectors, including medical, media, and entertainment industries. I monitored call center performance metrics for a team of 40 agents, ensuring high customer satisfaction and.

As the General Manager, I oversaw branch operations, managed customer inquiries, and resolved complex issues to ensure customer satisfaction. I developed and executed marketing strategies to attract new customers and achieved revenue targets through effective branch performance monitoring.