As a Product Manager, I have been responsible for managing B2B and B2C products with both technical and user interface components. My role encompasses:- Setting strategic goals and building a clear product vision.- Defining and implementing a comprehensive product roadmap.- Prioritizing initiatives and managing the product backlog.- Leading Discovery processes to identify solutions and map out persona journeys for business challenges in collaboration with the design team, stakeholders, and engineering teams.- Monitoring product performance metrics, feedback from users and end customers. In addition to carrying out regular interviews with users in usability testing processes, pain mapping.- Carrying out market analyzes and internal data to identify opportunities, trends and competitors, to strategically model the product.- Consolidating and evaluate the monthly results of the product portfolio, analyzing performance, defining a tactical-strategic plan based on opportunities and trade offs.- Working with transversal teams such as POs, PMOs, Tech Leads and Design Leaders on C-Level projects that permeate digital platforms and products.- My experience includes leading significant projects such as creating an integrated chat platform, developing automation tools like a virtual assistant using Rasa, and implementing features for guided assistance.

- Prepare studies and analysis of operational performance data,- User experience improvement projects based on NPS insights,- Rebuild of Cancellation Policies for B2C and B2B clients,- Build processes for security cases- Implement of process office to Customer Experience area,- Process performance monitoring by KPIs: CSAT, NPS, Contact Rate, BadHour.