Jorge Lobez Email & Phone Number

United Kingdom

Gandia, Vc, Es

- Customer Relationship Management: I am the primary point of contact for our customers, building strong relationships and understanding their unique needs and goals. I communicate with them effectively, address their concerns, and provide ongoing support.- Customer Success Planning: I work closely with customers to define their goals and create personalized success plans. These plans outline milestones, key performance indicators (KPIs), and strategies to achieve their desired outcomes.-Proactive Support and Issue Resolution: I monitor customer accounts and promptly address any issues or obstacles that may arise. I collaborate with internal teams to troubleshoot problems and find solutions, ensuring our customers have a positive experience.- Product/Service Expertise: I have in-depth knowledge of our products or services, staying up to date with the latest features and enhancements. I provide recommendations, best practices, and guidance to customers, helping them maximise the value they receive.- Customer Feedback and Advocacy: I actively gather customer feedback and relay it to the relevant teams. I serve as an advocate for our customers, sharing their needs, desires, and pain points to influence future improvements and enhancements.

London, United Kingdom

Responsible for the efficient running of one of the Halls of Residence at London Southbank University to meet the needs of our residents.Ensuring standards of cleanliness and maintenance are upheld, budgets are controlled and any problems are quickly rectified. Some of my responsibilities are:• Ensure the smooth running of accommodation facilities, including the safety and well-being of the residents and guests.• Develop and build positive relationships with residents, contractors and different departments.• Act as a focal point for students social events.• Help the manager with stock levels and order supplies.• Responsible for taking payments and banking on a daily basis. • Communicate with the reception team to ensure a good customer service is provided to our residents. • Liaise with other departments within the organisation, well-being, accommodation, finance, IT, Estates & Academic Environment. • Arrange repairs and maintenance of the facilities.• Inspect the accommodation to ensure that hygiene and health and safety regulations are met, carrying out risk assessments as necessary.• Supervise the work of cleaning staff and ensure standards are maintained.• Make sure adequate security for the building is provided.• Be part of the risk assessments and audits in order to comply with the UUK code of practice. • Realise projects for the department such as Gantt chart, graphic design for posters, events.• Manage the social media apps to communicate with our residents.

London South Bank University

• Organising and distributing the post and parcels (to also include post slips) on a daily basis for both students and the staff • Placing all maintenance issues on the Reach and also preparing Janitor’s list on a daily basis• Using Kx programme and taking payments from the students in respect of accommodation and booking fees • Taking payments in respect of parking fees and swipe cards• Preparing and amending swipe cards on the system • Organising, preparing and filing guest permits and post slips on a daily basis• Answering the switchboard and dealing with students and all issues surrounding their needs as necessary. Also greeting students and all visitors as necessary. Further, dealing with the maintenance staff and all professionals as necessary. • In charge of key signing and also making sure that all keys are in the cupboards at the end of the business day. • Photocopying, filing and general reception administration to include preparing key envelopes and welcome packs in respect of 600 academic students and also summer embassy school international students.

Kingston Upon Thames, United Kingdom

Responsible for providing a high level of customer service.

London, United Kingdom

Duties involved providing customer service, stock management including placing orders, cash management including balancing till floats and ordering change, arranging special orders and answering telephone queries.Supported the manager in leading the team and was responsible for closing the restaurant and cashing up at the end of the day.

Zaragoza Area, Spain

I began here doing work experience and was quickly hired to join the team and support the office manager doing all aspects of administration and running reception.

Zaragoza Area, Spain

Working as part of a team in a busy distribution centre. Involved in moving stock around manually and carrying out all orders effectively.