Jorge Lucas Email & Phone Number

State Of Ceará, Brazil

Fortaleza, Ceará, Brasil

Ouro Branco

Acted as a Business Partner for key business areas including facilities, technology, and quality, providing support and guidance in areas such as integration, recruitment and selection (R&S), onboarding, employee support, and offboarding.Analyzed people-related indicators to create management presentations and develop action plans in collaboration with.

Ilhéus, Bahia, Brasil

Reported to the HR Specialist, providing support in various HR activities such as employee and service provider assistance.Participated in the recruitment and selection processes, including job posting, interview scheduling, and providing feedback to candidates.Managed the transportation benefit (VT), handled admission documents, and oversaw the CIEE.

Itabuna, Bahia, Brasil

Led and engaged a team of 30 customer service representatives, ensuring their productivity and motivation.Prepared managerial reports on team performance indicators for coordination review.Conducted monitoring of service analysts to ensure activities were executed within the area's quality standards.Analyzed and reported on significant issues, coordinating.

Itabuna, Bahia, Brasil

Reported to the HR Coordinator, providing assistance to employees regarding benefit inquiries (Healthcare, Dental, Meal Vouchers, and Transportation) and paycheck-related matters through both in-person and telephone channels.Conducted verification of admission documents and entered data into the RM-TOTVS system.Organized and maintained physical document.

Itabuna, Bahia, Brasil

Worked as an analyst in a call center, handling and resolving customer inquiries and concerns.Provided exceptional customer service by addressing customer needs, offering products and services, and ensuring customer satisfaction and retention.Utilized effective communication and problem-solving skills to analyze customer issues and provide appropriate.