Jorge Luis Gonzalez Email and Phone Number

Management of business transformation projects( Logistics, Supply Chain, Customer Experience) for regional and global companies using agile and waterfall methodologies, supported by Design Thinking and Lean strategies.

Scrum framework implementation for software project managementManage ERP, Big Data, and RPA projects.Expert advisor for the implementation of accounting, and financial processes.Expert advisor for improvement and implementation of logistics chain processes, inventory control, costs, purchasing, and optimization of transportation routes, delivery process, transportation fleet control, and fleet maintenance.Design of reports through Big Data for decision-making by… Show more Scrum framework implementation for software project managementManage ERP, Big Data, and RPA projects.Expert advisor for the implementation of accounting, and financial processes.Expert advisor for improvement and implementation of logistics chain processes, inventory control, costs, purchasing, and optimization of transportation routes, delivery process, transportation fleet control, and fleet maintenance.Design of reports through Big Data for decision-making by identifying trends in sales, returns, and reverse logistics. Show less

Manage various projects in line with PMP and Genpact's transition methodology, on F&A and Call Center's processes.Develop, monitor and review each phase of the transition plan, including hiring, infrastructure set-up, knowledge transfer and pilot before going live.Keeping the client and other key stakeholders (US, Latin America, Europe, Philippines and India) abreast of the development and progress of the project. Act as an interface between the client team and operations… Show more Manage various projects in line with PMP and Genpact's transition methodology, on F&A and Call Center's processes.Develop, monitor and review each phase of the transition plan, including hiring, infrastructure set-up, knowledge transfer and pilot before going live.Keeping the client and other key stakeholders (US, Latin America, Europe, Philippines and India) abreast of the development and progress of the project. Act as an interface between the client team and operations delivery team for any day-to-day issues in operations.Identify and manage risks, avoiding them to become an issue.Logistics plan development and execution for resources traveling to customer's premises.Validate Change Management plan and ensure it is executed.Responsible for KPI and Metrics definition and performance during Pilot and Hyper care phases.Responsible for all project deliverables, keeping costs, time and quality constraints under control.Ensure SOX controls implementation.Planning infrastructure set-up- (seating plan, IT-infra readiness, customer application access) On-boarded 600+ FTES for 5 different voice processes including customer service and retail banking for an important US bank. Awarded as innovative PM of 2017.Improved a customer serrvice process by applying lean six sigma principles and obtaining a Green Belt certification. Process became the most stable on all customer's delivery centers.Successfully managed a project crunching delivery time from 8 to 3 months focusing on key deliverables and customer's needs while keeping risks under control. Show less

Procurement ManagementProcess improvement and standardization for order taking and online campaigns management.Cost and budget managementCorporative network design, network security and VOIP.

On Time Deliveries Project implementation and compliance. Project was replicated in other countries.Central America’s Inland Operation processes centralization in Guatemala Project. Due to project’s success, operations were migrated to India. In route security project, with GPS, check points and support units.Charge and discharge process verification and optimization at customer's warehouses and port's facilities.Inland's haulage work orders system implementation, maintenance… Show more On Time Deliveries Project implementation and compliance. Project was replicated in other countries.Central America’s Inland Operation processes centralization in Guatemala Project. Due to project’s success, operations were migrated to India. In route security project, with GPS, check points and support units.Charge and discharge process verification and optimization at customer's warehouses and port's facilities.Inland's haulage work orders system implementation, maintenance and vendor's follow up.SAP R/3 :Super user, purchase order audit, reports creation and maintenance, users training for purchase order creation, follow up and error resolution.Cost analysis for inland haulage, ports and terminal in Central America (SAP R/3)Tariffs and SLAs negotiation with ports, truckers and key providers in Central America.Identify and correct processes’ bottlenecks.Prepare operation’s annual budget.Headcount review and restructuring in Central America for process optimization and cost reductionContainers Inventory Control in Central America and Mexico.Land routes designing and costing. Show less

Customers Relationships Management.Vendor management.Coordinate projects implementationNew markets investigationPurchase and reception of equipment for each project.