 Promoted essential products to new and existing clients during the Open Enrollment Period (and year round) of the Affordable Care Act. Educated consumers with the enrollment process from assisting with profile creation and update, Explanation of Eligibility Determination, plan comparisons and calculating quotes as well as educating consumers with Qualified Health Plan benefits and coverage. Provided navigation services to consumers requesting assistance completing an ACCESS application and/or assistance with the Ryan White Program. Coordinated and conduct enrollment campaigns establishing partnerships with local community engaged professionals as well as non-profit, civic and other Health Insurance affiliations. Conduct Health Literacy education sessions or presentations. Coordinated, planned and provides outreach services regarding Health Insurance at health fairs, community established and company managed events serving targeted population.  Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Contribute ideas and offered constructive feedback at weekly staff and training meetings.

Promoted essential products to new clients each month during the Open Enrollment Period of the Health Insurance Marketplace. Educated consumers with the enrollment process, assist with profile creation and update, Explanation of Eligibility Determination and plan comparisons.Calculate quotes and assist in selecting a Qualified Health Plan to meet their needs.Coordinated and conduct enrollment campaigns with the goal to establish partnerships with local community engaged professionals as well as non-profit, civic and other agencies and organizing with Health Insurance affiliations.Attended local community established and company arranged events, health fairs, etc., to reach the targeted population. Staff kiosks and booths at local businesses and community organizations.Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Contribute ideas and offered constructive feedback at weekly sales and training meetings.

Provided superior customer service to customers enrolling TSA Pre ✓ ® .Obtained successful customer fingerprint images and capture biometric information to meet or exceed program standards as well as confirmed customer identity and scan required documents into database system. [Over 3 million enrolled members nation-wide to date].Performed basic maintenance and troubleshoot issues with fingerprinting equipment, including computer hardware and software.

Promoted essential products to [70,000 plus] company's existing and new clients each month during the Health Insurance Marketplace open enrollment period and beyond.Calculated quotes, educate consumers and assisted in selecting a Qualified Health Plan to meet their needs.Finalized sales and collected member premiums on or before effective date and during recurring months of coverage.Addressed an average of [250] customer inquiries relating to eligibility and enrollment, billing, claims, pharmacy and authorizations each week. Followed up with and finalized member's unresolved issues.Modeled exceptional customer service skills and effective sales techniques both via telephone and in person.Contributed ideas and offered constructive feedback at sales and training meetings. Maintained accuracy and quality of data entered into QNXT member management system.Center for Medicare and Medicaid Services Certified Application Counselor (2015 & 2016).

Promoted essential products to new clients each month during the Open Enrollment Period of the Health Insurance Marketplace. Educated consumers with the enrollment process, assisted with profile creation and update, Explanation of Eligibility Determination, plan comparisons.Calculated quotes and in selecting a Qualified Health Plan to meet their needs.Coordinated and conducted enrollment campaigns with the goal to establish partnerships with local community engaged professionals as well as non-profit, civic and other agencies and organizing with Health Insurance affiliations.Attended local community established and company arranged events, health fairs, etc., to reach the targeted population. Staffed kiosks and booths at local businesses and community organizations.Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Contributed ideas and offered constructive feedback at weekly sales and training meetings.

Supervised retail store team of 10 associates. Responded to pharmacy staff and patient services needs.Responsible for daily handling cash and credit transactions as well as counting cash for 10 registers thus reconciling bank deposits averaging $ 5000 and accurately balancing the till.Entrusted to uphold superior standards procedures relating to inventory management and product information, sales and customer service as well as securing the premises from opening until close. Secured accurate merchandise orders with a dozen vendor sales representatives weekly. Working knowledge of Kodak digital and film photo lab processing and printing.

Managed a team of 10 staff members to meet the duplication and reproduction needs of architects, engineers, developers, general contractors and sub-contractors on a daily basis. Maintained employment files. Maintained a daily aging report of accounts receivable for a family owned printing company serving 300 real estate development clients.Posted deposits and processed bank reconciliations averaging $65,000 monthly.Conferred with vendor representatives to secure accurate operational supply orders and schedule and follow through with technical service requests.Established and maintained firm and efficient customer service relationships with new and existing clients.

Served as a temporary instructor at various middle and senior high schools

Supervised and secured broadcast for Discovery Channel Latin America, Spain, Portugal, Argentina, Brazil and Discovery Kids channels.Executed superior customer service to over 250 film, video, commercial and television industry professionals providing them with all of their duplicating broadcast and edited audio/video and film-transferred materials to analog and digital formats.Managed all technical support issues and root cause analysis reporting.Proficiency in off-line and on-line editing systems and formats, audio synching, Grass Valley router and patch bays, international video standards conversion and post production equipment as in DaVinci’s and Copernicus’ professional motion film color correcting system.

Kept an accurate track of all On-Air material for 6 network channels serving Latin America, Spain and Portugal assuring that program, commercial and promotional material was available by scheduled airdate. Coordinated all edit, audio synch, re-version and duplication requisitions.Served as liaison with 10 post-production facilities and Spanish or Portuguese translation vendors.

Organized and directed sporting and recreational youth activities for two consecutive summers during my college years.