Help our customers go faster by having the best Cloud Technology, Operations and Mechanisms that allows them to focus on their customer's needs and innovate on their behalf.• Create a team of industry experts to increase Industry Acumen in the Technical Support community• Enhance customer satisfaction by allowing common business language in the technical support specialists• Enable customer networking running events to present initiatives and innovations, while connecting with other players in each industry• Improve operational excellence identifying common solutions, processes and automations to reduce cost, tackle early warnings and self-remediation• Drive the creation of Centers of Excellence for each industry in the Enterprise Support unit of AWS for global impact in more than 2000 professionalsAchievements:• Built a consolidated industries team to train 500 Technical Account Managers worldwide in industry specific cloud implementation use cases.• Delivered more than 50 industry specific customer events in all regions with more than 3000 participants and generating 1000 leads.• Developed 3 new offerings for SAP in all industries with a potential go to market of 200 large customers, 2M USD in monthly revenue estimated.• Participated in the unification of Consulting Services, Support Services and Managed Services to provide a complete offering to enterprise customers.

Executing Digital Transformations in Colombia by delivering top class consulting services to enable Colombian companies to achieve their business outcomes with highest standards and fast. All this using cloud services to leverage the agile and technological capabilities of AWS.Responsible for:- Understanding customer needs and state of cloud adoption to offer services that accelerates their position in the market.- Minimizing the organizational effort to adopt new culture and technologies- Ensure the delivery of the expected outcomes in every engagement- Lead a team of awesome professionals that bring the best of AWS to our customers- Keep in track a P&L and ensure that keeps growing at a very fast pace- Reduce complexity of technological ecosystems by using AWS, allowing best availability and reliability.

Manage the unit that provides HW and Software Maintenance and Multivendor Services like Help and Service Desk, Field Support for nearly 200 companies in Colombia, with more than 600 employees in the Country. A business of 3 Million USD in revenue each quarter and more than 50% in Profit.• Ensure cost efficiency of the unit by optimizing workforce, procurement and teleworking.• Answer for the stream of revenue committed and signed by the customers gaining agreements and ensuring recognition according to Sarbanes Oxley rules.• Fulfil committed SLAs according to the contractual requirements and optimize operations to obtain better results. • Implement recognized methodologies like ITIL, Agile, PMP to have better results and control over the operations.• Cense the customer satisfaction by using different methodologies but mainly having a direct contact with them in a frequent manner.

Develop innovative and complete solutions of IT Outsourcing to Large Customers, seeking long term relationships that bring important benefits to both: the Customer and IBM. These solutions involves Cloud, Datacenter, Virtualization and Consolidation, Facilities, Analytics, Security, Mobile and of course Cognitive, all this focused in a Managed Services scope. Responsibilities: • Engage customers to define the scope of the opportunities.• Lead the solutioning team (TSA, TSM, BDE) to detail the Solution to be offered and define winning strategy• Integrate Delivery and Solutioning teams to reduce opportunity risk and answer properly to client’s requirements.• Offer current solutions like Cloud, DevOps and Watson among others to show the added value to the clients. Achievements: • Engaged 3 deals (13 M USD each deal) with a 50% of winning opportunity.• Showing the value added of IBM Solutions, 2 of the deals are now being managed exclusively by IBM and no involvement of competitors.• Won a multi-brand deal involving GBS, SWG and GTS for a CURAM implementation for an insurance customer.• Participated in the engagement of a 3 years Government contract of 15 M USD that was won by IBM with great chances of renewal

As the Integrated Technology Services Delivery Manager for IBM Colombia, I led the delivery of technology services to managed service customers. I have built and maintained relationships with customers and stakeholders and ensured the technical delivery of all technology requirements. Leading and managing a team of 20 project managers, I worked closely with the technical team and SAP specialists to deliver a professional and high level of service to customers. As a leader and mentor, I coach project managers in their leadership of their technical teams and support them to focus on collaboration and communication. Examples of success:• Led the IBM Resiliency Services for Colombia, delivering contingency sites and test procedures for customers.• Promoted to this role due to successes in previous positions with IBM.• Led the implementation of the private cloud in IBM data centres for customers, resulting in a 30% increase in customer signings.• Led a cost reduction initiative, through lean process implementation and process automation resulting in a 40% reduction in cost savings for the unit.• Created a strategic customer relationship management tool to verify that the service and commercial needs of customers were addressed, resulting in an incremental signing of more than $20M USD per year.

I led a team of 120 staff, responsible for the success of the technical operations and systems delivered to IBM customers. In this role I designed and implemented the continual improvement plan to increase availability in systems including data canter investments, high availability technologies and monitoring of systems and subsystems.Examples of success include: • Aligning the team to organizational objectives and leading an internal culture change.• Implementing a live dash board of services which provided the tools to manage issues and increase response times to problems.

As the Storage, System Management and Integration Team Leader, I led and managed a team of 40 who were responsible for all storage boxes, SAM and the implementation and usage of monitoring tools for the datacentre. I identified and developed improvement plans to support and outsource operations and maintained the technical business compliance based on security and risk policies defined by the company and agreed with the customers.Examples of success include: • Led the team to consolidate and compress over 4PB of information for multiple customers, using only 30% of the boxes that were in use, with an energy saving of 50%.• Implemented 10 new monitoring tools that increased the monitoring coverage resulting in an incident reduction of 70%.• Successfully analysed back up requirements, verification and re-launch tasks in the 24/7 operation and increased the success of backups from 77% to 99%.

As a Technical Leader, I managed the build of a system to provide project management leadership and technical expertise to all aspects of a large scale government project.Examples of success include:• Bringing together multiple stakeholders, engaging them in the details of a highly complex system.

Responsibilities Maintain the architecture from the Frontend side.  Design and develop the FAQ module 

The Research Centers are entities approved by the State to support different areas of the Colombian Industry. In this specific case CIDEIs objective is to help the Electronic, Electric and IT industry to grow by supporting them with innovative projects.IT Projects ManagerResponsibilities: Plan and prepare projects for COLCIENCIAS  Mange the IT projects that were being executed by the CIDEI guaranteeing the correct implementation of RUP Methodology.  Identify new business opportunities for CIDEI that will come with benefits also for some industrial area in Colombia  Evaluate projects presented to other entities to verify the feasibility from technical, financial and temporary perspectives. Accomplishments: 24 projects were evaluated for FONADE in Colombia  5 projects were prepared and presented to COLCIENCIAS. 2 of them were approved. o Software testing of MRP for the leather industryo Automation of Quality Lab of Leather Industry Development Center

Gestiontek is a lead company in the Government Market, mainly in the Data ware House Projects. I reported directly to the CEO.QA Manager and Project LeaderInside the company I performed in many roles and responsibilities, but among them I focused on adapting and applying development methodologies mainly scoped in quality to acquire the different certification available like ISO and CMMIResponsibilities Adapt, implement and control the Software Development Methodology, Rational Unified Process (RUP), to gain the ISO9001 certification and to apply CMMi later. Establish controls and quality metrics on the processes and products of the company  Verify projects execution that implemented the methodology to gather the different evidences required by the certifying entities. Centralize the quality repositories for the people and certifying entities to have proper access.  Generate process improvement and implement continuous improvement on the projects and in company’s internal processes  Perform Technical Leadership for the different projects that were under execution at that time, specifically, for the Justice Ministry, Administrative Department for Development and for CRT (Telecommunications Regulation Entity for Colombia). For this activity the close and detailed follow up of activities was required to be able to control the different mitigations and contingencies that were required.  Given that a general architecture for every project was defined, I performed as Solution Architect for all of the mentioned projects using J2EE technologies and Oracle 9i. The application server for Production Environment was Oracle IAS 

Teacher of Informatics 101 for the International Relations faculty at the San Martin University.