Jorge Baez Email & Phone Number

Florida, United States

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Directly accountable for preparing, examining, analyzing, negotiating terms and condition, and revising contracts involving the purchase or sale of aircraft components and services, including exchange, overhaul or repair components; oversaw the preparation and revision of contracts for top clients, including Interjet Airlines, Lufthansa Airlines, and LAN/TAM Airlines; prepared contract briefs and revisions summarizing contractual requirements and budgets for clients such as Air FranceManaged proposal planning and contract administration; prepared contract change notices, monitored contractors’ performance, including the reporting and status of contractor and owner deliverables, as well as ensuring contractors were compliant with all legal requirements, government regulations and company specifications; analyzed and mitigated risk; facilitated contractor meetings Kept detailed files, including audit files for each contractor containing original contracts, changes/deviations, amendments, clarifications, and credit and payment schedulesTracked payments, deadlines, and performed closing activities

Miami/Fort Lauderdale Area

As Learning Center manager my primary goal is to ensure satisfaction of our internal and external customers by managing their expectations in order to achieve the objective of creating long-staying, loyal customers. Support day-to-day Learning Center administrative and instructional functions, corporate prospecting activities, and consumer sales opportunities . As the Learning Center Manager I manage all aspects of the business relationship as well as the financial health of Learning Center. I also support instruction scheduling and local group management. Effectively communicate student objectives to Learning Center Staff as well as recognize outstanding performances for SPOT Award nomination.Perform Quality Audits for the Learning center to insure minimum standards are exceeded and that all appropriate resources are being utilized effectively and efficiently. Maintain positive customer relations and ensure maximum customer satisfaction. Support our “Customer For Life” initiatives, from the 1st counseling session to the re-enrollment, interview. Regularly update Market Area Instruction Manager on students’ progress and program completion and motivate students to complete their programs. Resolve service issues when presented by student and maintain regular contact with alumni.Work in collaboration with Market Area Instruction Manager to achieve E-Customer Satisfaction Survey targets for both survey completion and program quality ratings.Conduct sales and local prospecting as well as manage and process daily consumer customer inquiries.Conduct walk-in and other assigned sales activities from initial inquiry through enrollment.Identify corporate opportunities, such as referral opportunities from existing customer base.Support local and national marketing initiatives, product launches and promotional campaigns. Foster corporate relationship development and strategize and implement action plans to capture greater consumer market share.

Southeastern United States

As Market Area Business Development Manager my main responsibility centered around cultivating and acquiring new customers. I was responsible for the acquisition and sales functions as well as tracking marketing activities. As part of my responsibilities I had to meet performance objectives as they relate to acquisition of new students, interview to enrollment conversion ratios, follow up on sales interviews, prospecting and development of consumer markets. As well as assured maximum satisfaction of our internal and external customers by managing their expectations in order to achieve the objective of creating long-staying, loyal customers.

Miami

As Director of the Berlitz Language Center in Miami, I have the priviledge of working with a great team of professionals. I have the responsability of overseeing the operation of the school as well as the marketing & sales of the school. Under my direction the school has had steady growth in volume and in profit over the last 5 years.

Bachelor'S Degree, Sociology

Activities and Societies: Phi Kappa Tau Fraternity

Sociology, Research

Activities and Societies: Phi Kappa Tau Fraternity, International Student Association.