Jorge Mendoza, Msc Csm Email & Phone Number

Pompano Beach, FL, US

Melbourne, Florida, United States

Subject Matter Expert. Mapped, analyzed, and identified systemic (e.g., end-to-end process mgmt.) and quick-win improvement opportunities across all non-cash service processes in branches and the Customer Service Center.

Houston, Texas, United States

Led the successful implementation of the Performance Management Process, overseeing 300+ Key Performance Indicators (KPIs) and Operational Performance Indicators (OPIs) for Integrated Facility Management contracts worth approximately $100 million annually at Shell US and AstraZeneca US. Responsible for Operations Improvements. Transformation and Change.

Founder of Suscrip, a mobile Fintech platform developed to propel the Shared Economy, making it easy to share anything with anyone. Responsible for developing the strategy, the market positioning, and for risk management. Suscrip had Telefonica (Spain telecom) and Venture City (Startup accelerator) as investors.

Houston, Texas Area

• Led engagements with client’s executives to address challenges, develop competitive strategies and turn around underperforming processes. For example:
• Circular economy: conducted a market analysis and develop the strategy for a concrete fiber manufacturer startup that develops a new flexible steel fiber using scrap tires.
• Digital disruption in Retail: redesigned the business model and improve the sales, logistic workflows, and supply chain processes for a specialized retail business facing important challenges due to the increase of.
• Operational Excellence: for a financial corporation's Shared Services Center, conducted an detailed operational assessment, streamlined 6 new services including automation opportunities and developed its long term.

Implementation of a Mass Operations "Factory" model for the back and front office of four BBVA Group's Banks. The ultimate objective of the "Factory" model was to reduce the operational activities at the branches, reducing costs and losses, and increasing sales.

Miami, Florida, United States

Banesco Corp is a $100B diversified multinational financial group with businesses in banking, insurance and payments. At Banesco, I led the corporate strategic planning, corporate project management office and process improvement units providing specialized assistance to the entire corporation. Led a team that developed the corporate portfolio strategy at.

Led the Process Improvement and Service Quality units. Implemented process optimization practices based on Lean Six Sigma. Optimized 30+ critical processes reducing nonvalue-added activities and generating cost savings of 20% – 40%. Responsible for the bank's strategic initiatives, managed 40+ complex IT-driven projects. Implemented ISO 9001 quality.

Defined business strategies and organizational structures for 20+ companies, ranging from a steel foundry and electric utility, to banking and insurance. Conducted 30+ process improvement studies across diverse industries.

Executive Development Program, Business Administration, Management And Operations, Executive Education

Master Of Science (Msc), Advanced Information Technology - Artificial Intelligence

Diploma, Banking And Finance

Program conducted by London School of Economics and Political Sciences

Executive Education, Bai Program In Bank Operations And Technology

Computing Engineer, Information Technology, Bsc

Executive Education, Corporate Strategy

Executive Education, Corporate Governance

Specialization, Machine Learning

Natural Language Processing