• Created various graphic designs and corporate entities for clients, including print work ie, business cards, flyers, shirts, banners, etc..• Created / Updated websites for a wide range of clients• Configured and maintained peer to peer networks for various small companies within the five boroughs as well as installed various applications needed for day to day operation.• Built and trouble-shooted client’s PC and iMac desktops be it hardware issues/replacements as well as removing any malware/spyware contamination.• Created manuals for new employees at various customer sites to ease the use of new computer systems and software.• Installed and configured network based printers/copiers/scanners.• Troubleshooted and worked with Dell/HP/Lenovo techs when needed to resolve various hardware issues.

• Provide software and hardware support to in-house and field employees; including but not limited to hardware install and configuration, account lockout/password reset, mobile device configuration.• Orientate new employees on company issued equipment as well create and maintain orientation documents.• Create instructional documentation to be used within Support Team as well as “Business”.• Provide training to employees in Microsoft Excel, Visio, Sharepoint and Adobe Acrobat on multiple occasions.• Service and maintain inter-company SharePoint site.• Recorded and maintained all support issues accurately in Remedy software.• Communicate with vendors to test and find new solutions for existing opportunities to better the business and current processes within the IT department.

• Gathered license data using MS SQL queries, which was used to for various reports and “TrueUps”.• Analyzed data and created various reports to calculate life cycle and refresh times for computer hardware.• Assisted helpdesk in installing software for projects using LogMeIn.• Worked with security team to audit firewall security exceptions as well as document any changes.

• Worked with vendors, end user & tech team to ensure accuracy in technical requests.• Currently one of the primary points of contact for all hardware related expenditures for various business as well as coordinated and tracked approval process.• Responsible for working with various installation teams to ensure deadlines are met.• Followed up with customers on an appropriate timely basis regarding emergencies and status requests.• Provided phone support regarding login issues with MyPay/Peoplesoft.• Created, maintained and closed tickets with BMC.• Used Active Directory to reset, unlock and extend account access where necessary.

• Produced weekly/monthly/yearly reports for different client transactions from point of sales through inventory levels.• Met weekly with Account Executives to discuss their suggestions for production along with maintaining forecasts.• Acquired knowledge on using “Retail Link” and “Workbench” web-based software to create queries based on Senior Vice President’s request.• Created Access database combining all “Data Transfer Sheets” which contains all style information for different accounts and unified them so it can be viewed by all Account Execs, providing them with the knowledge needed to successfully backup their counterparts along with creating a macro to cut time spent on creating reports from 45 minutes to 10 minutes.

• Analyzed all TRF’s (Technology Request Forms) that were submitted to assure they are ready for processing. • Forwarded all TRF’s to appropriate parties to assure proper authorization and approval. • Created “incident” tickets using BMC Magic, so that appropriate group could install the AV Equipment, computer hardware and/or software. • Updated tracking sheets constantly to assure all information is up to date. • Sent emails to Human Resources and IT Receiving departments to check status of equipment that has to be retrieved due to an employee’s termination.• Processed rental request for any equipment needed for productions or travel.

• Analyzed all P&L Reports assuring that all monthly forecast were correctly uploaded from Hyperion to Oracle.• Produced various monthly reports and distributed accordingly by department throughout Elsevier offices in US, UK and Netherlands.• Assisted other analyst in completing and created various Excel formulas to be used in reports.• Created PowerPoint presentations for use in monthly meetings by the Business Controller. • Trained colleagues in the use of Business Objects and Oracle reporting.• Created Excel spreadsheets consisting of equipment usage for the Corporate Services Manager.

• Managed over 700 computer systems within 7 offices throughout New York, New Jersey and Pennsylvania as well as traveled to remote offices for on-site support of over 500 more PC’s as needed, which include but not limited to: Washington, Virginia, Georgia, North Carolina, Florida, Arizona and Washington D.C. • Participated in “Project Tech Refresh”, whereby, all computer equipment that failed to meet new minimum requirements were disposed of and replaced with new equipment. This will include back of data, destruction of hard drive and restoration into new equipment. • Obtained knowledge on numerous virus and spy ware removal procedures and tools. • Used Microsoft Backup/Restore, Veritas Backup, Norton Ghost and Altiris to image any hard drive upgrades and/or replacement. • Configured and supported wireless networks and installed wireless cards on different laptops. • Assisted in migration from POP3 mail servers to Exchange mail servers. • Assisted telecom department in punching down analog lines when needed. • Created User ID’s and Groups as well as assigned rights to users via Active Directory.• Installed & configured Blackberry, Palm and PocketPC PDA’s for sales people & VP’s as well as trained them on use. • Organized training for users who had no computer skills or migrated from NC’s (Network Computers) to actual PC’s. This training concentrated on basic computer use, Microsoft Outlook, Word, Excel & PowerPoint and internet use. • Assisted fellow team members in completing several relocation & integration projects of 2 or more offices. • Supported over 2000 users including management, as well as, Senior VP’s, CIO, CFO & CEO of company locally and remotely.