• Oversaw the deployment of new hardware and software solutions, including a location-wide upgrade to Windows 10, implementation of Office 365, and migration of our store shared drive.•Installed, configured, and maintained Windows and Mac OS operating systems, as well as various software applications and tools.• Maintain inventory of hardware and software assets, and managed procurement and deployment of new retail commerce equipment and licenses.• Demonstrates exceptional attention to detail in creating comprehensive documentation through ServiceNow's ticketing system that improved team communication and achieved prompt issue resolution.• Maintained responsibilities as technician role while administering advanced cashiering tasks, including all cash related opening/closing duties.•Installed and maintained company's computer systems while being responsible for all optimization and updating of technology equipment within store. • Provided Level 1 and Level 2 technical support to 100+ employees using ServiceNow ticketing tool while troubleshooting hardware, software, network connectivity, and email/collaboration issues.• Conducted training sessions for new employees and provided ongoing technical education for existing employees. The team members trained would go on to be the technical leads for the newly opened Nike locations in the South Florida market at Aventura, Brickell, and Dania Pointe.• Managed and maintained inventory of hardware and software assets, oversaw procurement and deployment of new retail equipment and licenses, and maintained 130 devices (including 50 iPhones,50 mobile payment sleds, 3 fixed register POS stations, and 15 computers).

• Conducted inventory management and visual merchandising to ensure products were well-stocked and presented in an attractive and organized manner.• Utilized strong communication skills to actively listen to customer needs and provide tailored recommendations, resulting in increased customer satisfaction and repeat business.• Maintained a high level of product knowledge, staying up to date on the latest trends and features to provide accurate and helpful information to customers.