Jorge M. Ruiz Email and Phone Number

Scrum Master of the Data Concern Remediation Management (DCRM) team at Citibanamex• Coordination of Scrum ceremonies• Facilitation of the Story Mapping workshop• Impediment management• Risk management• Roadmap generation• Coaching, mentoring, and supporting team members.• Focus on E2E delivery• Work visibility (metrics, dependencies, progress, what works well and what doesn't).• Helps the team understand the Agile Values and Principles and apply them in every decision • Team Facilitator (teach the team to change and improve the current way of working)• Team Mentor in Agile practices

Scrum Master of the Mobile X Programme (HSBC) successfully delivering and implementingkey features of the Mobile Banking App such as: CoDi (Digital Payments Collection), Payroll Portability, e-statements, Digital Cards (Credit & Debit) Installments (Offered to Credit card holders) and Wealth Dashboard, exceeding the customer’s expectations in terms of quality, costs and delivery.Impact: HSBC Mexico's mobile platform app growth of 88% from 1.8 million in 2019 to 3.4 million ofregistered users generating 114 millions of financial transactions (60% of annualgrowth YoY), increase of user ratings of the Mobile App from 2 stars to 4.8 stars(iOS) and 4.6 (Android). Main activities: Assist the teams in the early identification of impediments and work accordingly with the client to remove them or mitigate their impact. Manage the company efforts, enabling teams to identify how to get the most value out of the context of the project. Report and make effective and timely escalations when needed. Risk & Dependency management. Metric management. Support the account values and principles. Actively look for opportunities of growth. Coach client’s Product Architects in Agile-process-related aspects. Actively engage in coordination efforts with PMs from areas like Operations (Business as Usual) Originations (Commercial), and the client's IT, in order to build a cohesive execution strategy and collaborate as much as possible. Coach the team towards Quality in terms of Process and Technical implementation with new tooling, like jira setup, implementation and management. Also the rigorous areas of Scope Management, Time Management, Communication Management; complete with identification and Stakeholder Management.

Business Consulting Services focused on increasing business profitability, operational efficiencies, continuous process improvement and automation, ERPs Implementation. Project Management with Agile Methodology, Scrum, Kanban & 6 Sigma Frameworks. Business strategy, Internal control, Corporate governance.Holistic assessment and testing of controls and risks(technologic and operational) for BBVA.

Leadership of the Strategic Growth Programme (BALAM) for HSBC Mexico. Cross-business programme to improve the profitability across all the business lines: (Corporate Banking, Retail Banking, Global Banking & Markets, Private Banking). Responsible of the Streamlining (Reengineering) of the Retail Banking products: (Mortgages, Credit Cards, Personal Loans, Deposit Accounts on boarding).Impact: Grew new products sales 37% in the first year of the programme. Reduction on 47% of the cycle-time on the core support activities of the retail banking products, 45% cost reduction on personal loans and credit cards processes, increase on 37% of the personal loans profitabilityLeadership of the Global Standards Programme. Financial Crime Compliance (AML & Sanctions). Impact: Implementation of the Black List processes in order to avoid fines and penalties > USD 3.5m per year. Implementation of Sanctions internal control processes in compliance with the US & UK regulators.

Global PMO of the INA13 programme, to reposition the Internal Audit Function across all the HSBC group (72 countries, 5 regions).Impact: Responsible of the Programme Management Office as well as the Global Management Information reengineering for the Internal Audit function, appointed as Business Information Risk Officer (BIRO) for the U.K. and Europe

Ensure compliance with departmental procedures and metrics. Production and management of all the executive reporting required for HSBC Group Headquarters (GMO) and all the Senior Executive Committees in Mexico and Latin America. Management of the Audit Information System data. Coordination of the Mexico & LAM Audit Committee. Management and follow- up of the audit issues across all the business lines reporting to the Head of Internal Audit, Chief Risk Officer, CEO and Group Headquarters. Planning and management of the Annual Operating Plan for Group Internal Audit LAM. Appointed as Business Information Risk Officer (BIRO) for Group Audit Mexico and Latin America

Leadership of the Projects: Sinergia (Collections by client at national level). Cobranz II (Collections Integral System). Debt Manager (Collections core system) migration from version 4.1 to 6.0. Design and Management of Business Rules in Debt Manager. Migration of Collections Call Centre to Tecnoparque building (>400 positions)

IT Projects management in ATMs area: Process Re-engineering, design, implementation and management new projects in ATMs. Project management: Surcharge, Collections for transactions with error, advertising on ATMs screens, Sports Lottery (pronosticos deportivos, loteria nacional, sorteos), Self-Service payments kiosks, CRM, ATM Web Enabled, ATMs addressing payments.Process Re-engineering and Software solutions development, under Client-Server architecture, visual tools and relational databases, interfaces development with Mainframe; development lead of automated system for ATMs claims (SAAC), Technical support, training and integral consulting for 50+ users, Web development.