Jorge Costa Email & Phone Number

Porto, Pt

𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁Developed and executed comprehensive marketing strategies aligned with the business goals and objectives of Impossible.𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽Led and mentored a diverse team of marketing professionals from various backgrounds and nationalities, fostering collaboration and professional growth.Conducted interviews for new hires, evaluating candidates for their fit with the team and organizational culture.𝗖𝗮𝗺𝗽𝗮𝗶𝗴𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁Planned, implemented, and managed marketing campaigns across multiple channels (digital, social media, etc.), ensuring consistency of brand messaging and effectiveness of communication.𝗠𝗮𝗿𝗸𝗲𝘁 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵Conducted market research to identify trends, customer preferences related to their crypto portfolios, and competitive insights, using findings to guide strategic marketing decisions.

Malta

𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽Supervised and coached Portuguese and Spanish customer support teams, conducting one-on-one meetings on a weekly and monthly basis.Managed roster changes, including holiday requests and sick leave.Conducted interviews for new hires, assessing candidates' fit for the team and organizational culture.𝗠𝗮𝗿𝗸𝗲𝘁 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗮𝗻𝗱 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴Delivered weekly presentations on the status of the Portuguese market to the Marketing Department and senior management, providing insights and updates to inform strategic decisions.𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁Completed a one-month leadership training program in Shanghai, China, focusing on advanced leadership skills and team management as part of the path to becoming a Team Leader.

Malta

▪ Handling and solving emails and chats;▪ Help the company with translation efforts as required (Portuguese, Spanish & French);▪ Help users with general questions about Binance & Crypto using chat & emails in English, Portuguese, Spanish & French;▪ Review KYC documents & videos for identity confirmation;▪ Deposit & withdrawal help (locate missing deposits, help with missing withdrawals…etc);▪ Help users with account issues; (reset 2FA, unlock account, account email changing, and help them regain access to their account).▪ Following communication procedures, guidelines, and secure resolution policies;

Malta

▪ Solving any query the players might have related to their accounts (Password Resets, Promotions,Server Maintenance, etc)▪ Help players understand the rules of Poker▪ Solve the issues in 3 different markets : Portuguese, English & French▪ Tester for different company beta projects▪ Mentor for the Company's newcomers

Porto, Portugal

▪ Provide the customers the best ice creams and food/drinks that Häagen-Dazs has to offer.▪ Clean the store and keep it attractive for the customers.

Porto, Portugal

▪ Teaching English and French to students between the ages of 12 and 18.▪ Helping students finish their homework and help them prepare themselves for exams.

Porto, Portugal

▪ Teaching English and French to students between the ages of 12 and 18.▪ Helping students finish their homework and help them prepare themselves for exams.

Porto, Portugal

▪ Sales and customer support regarding Kitchen furniture and props.▪ Design customer's kitchens and help them get the best product.

Porto, Portugal

▪ Customer support regarding the billing and non-technical questions of their service. (Form filling,complaints, customer cards, etc)

C Piscine, Computer Programming

Degree In Applied Languages - Business, Foreign Languages Applied To Business

Activities and Societies: ▪ Foreign Languages (German/French) ▪ Economy ▪ Law ▪ History ▪ Marketing ▪ Public Relations