Technical Account Manager
Current• Building strong client relationships and achieving high client satisfaction.• Work with Nasdaq product and project teams from inception of new enhancements to delivery and later supporting our clients for successful deployment.• Own and coordinate client’s incidents and ensure that they are monitored, regularly updated, and resolved.• Responsible for technical support services towards the clients according to the Support and Maintenance Agreements.• Trouble shooting of client reported incidents.• Holding regular meetings with the client.