-Implemented IT Asset management and beginning to roll out full relationship management-Deployed SEIM, Availability Monitoring, SLA tracking for services, and Asset Inventory systems-Removed excess equipment and revitalized network and office infrastructure-Upgraded bandwidth to remote locations while reducing overall costs-Migrated to a new modern IM and presence suite-Created budget tracking solution year over year for IT showing cost savings-Improved workspace utilization in branches with cable management and replacement end user devices-Reduced overall storage utilization and improved workflows for multiple tasks-Updated BCP / DR / ISP with new technologies and methodologies and implemented testing roundtables-Engaged departmental leads, Branch managers, and Officers in process improvements across the board-Delivered multiple process improvements in multiple departments-Deployed SDWAN at headquarters building

Lead a team of 30+ from Windows, Linux, UNIX, Cloud Services, and NetworkTook patching from 6 people and 48 hours to 1 person and 2 hours for validation not implementationReduced OS sprawl from 7 to 2 Migrated enterprise app from legacy UNIX platform to Linux platform Lead effort to automate and allow self deploy of server infrastructureReduced budget by almost 20% in just over 18 monthsThrough leading storage reclamation and server upkeep reduced storage for the first time in multiple yearsCreated DevOPs mentality in InfraOPs departmentHelped deliver new cloud infrastructure for transition of updated enterprise applicationStarted in house infrastructure training program to teach other team members about both hardware, virtualization, and infrastructure in general

Lead a team of 4 engineers and adminsResponsible for Network, Infrastructure, Security, Audit, Backup, and Data ServicesReduced budget by 10% while increasing servicesImplemented Multi site fail-over and load balancing servicesDeployed a new Data centerreduced foot print in primary Data center from 4 racks to 2 racksCompleted successful DR testDeployed unified backup solution with multi site redundancyBuilding custom monitoring and reporting solution to give a single pane of glass for all system reporting

Deployed an Enterprise Endpoint security solutionCentralized AV, Encryption, and Patch ManagementBuilt Unified Network Monitoring systemSetup and maintaining environmental monitoring of all Network closets and server roomDeployed Asset , Contract, Vendor, and Life Cycle management systemCentralizing and building data redundancy for all File, Print, AD, DNS, DHCP, and Radius systemsRedesigning Web Architecture for HA, security and reduced attack areaReplaced Digital phone lines with SIP at a $300K a year savings with increased HA and DR capabilitiesSetting up true unified communications for both internal and external usersAchieved PCI DSS 3.1 Certification within 6 mo.Deployed several new security measuresMigrated Power system from 6.1 to 7.2 and from Power 6 to Power 8 hardwareCentralized and scripted all audit information gatheringCompleted several audits

Deployed an Enterprise Endpoint security solutionRebuilt Helpdesk model with centralized ticketing systemInstalled Wireless infrastructureSetup VOIP system for true HABuilt Unified Network Monitoring systemUnified IAM based off Microsoft Active DirectoryReconfigured VM-Ware environment based off HA StrategyBuilt multiple servers for projectsMigrating all servers to unified system standards on Microsoft 2012 R2 and CentOS7Mentoring Service Desk in the art of Customer Service and TroubleshootingMentoring Administrators on vendor negotiations, and product selection RFP process

-Monitor the health and well being of all internal Servers, Networking Equipment, and End User Laptops and Mobile Devices-Cover all support requests for over 2000+ offices and 4000+ physicians-Deploy and Maintain all Windows (2008 SBS, 2008r2 and 2012) and Linux (AWS Linux, Redhat 6.5, 6.6, and 7, Cent OS 6.5 and 6.6 and Ubuntu 11, 12, 13, and 14) servers-Design Infrastructure to expand, support and maintain HIE operations in Michigan and beyond-Serve a support escalation point for our Medicity Grid, Nexus Engines, Novo Servers, and multiple other Associated Grids-Build and maintain Interfaces with the State of Michigan and over 100 EMRs for delivery of Syndromics and Immunizations from over 1000+ offices in the state of Michigan-Create custom solutions for the delivery and usage of Health Information-Work closely with Vendors such as EPIC, ECW, GE, AWS, Greenway, Allscripts, and others on establishing partnerships that benefit both parties-Care for a referral network with over 1000 active offices-Write and validate documentation and a knowledge base for internal and external users-Train other staff members in AWS, Medicity, and other technologies-Manage and maintain all internal Cisco Networking Equipment-Mentor technology team and interim superivosr for 3 months-Develop training document and process flows for SupportLead Several projects including-Deployed HIE to AWS-Re-IP of entire network including Routers, Switches, VM Hosts, Blades, Fiber Interconnects, and Servers. Multiple major software upgrades (iNexx, Grid, Nexus, VIPR, Multiple server OS versions, and Multiple applications versions. Deploy both a hosted cloud environment and local UCS and HP blade architectures. Migrated 7TB of patient data from one HIE platform to another to form the largest HIE in the state of Michigan Two new location complete network and server re-design and deployments. Deployment of new Cisco VOIP and mobile presence solution

– Resolve 2nd level incidents assigned by the service desk.– Install hardware and software in accordance with sparrow standard operating procedures.– Test hardware dependant images, software packages, and help develop standard testing procedures.– Documentation of manual installations/fixes and of software.– Work with other teams and resolve complex issues with both virtual and local applications.– Manage projects and train new/existing technicians– Maintain SLA standards– Provided training to end users on Outlook 2007, 2010 and OWA.While a Helpdesk Coordinator– Attempt first call resolution of issues over the phone– Help develop procedures for standardized call scripts and incident logging.– Maintain a 90% SLA for first call resolution– Develop an after-hours troubleshooting guide for after business hours staff.– Teach basic software usage classes for end users including Word, Excel, PowerPoint, GroupWise (now retired)