Jørgen Thijs Email & Phone Number

Venlo, Limburg, Netherlands

Nijmegen Area, Netherlands

Responsible for the Royal Smit Services (STS) group with a yearly revenue of 21 million euro, towards the EMEA energy industry. STS focuses on the precise execution and assured processes/Services to deliver business value for customers in a consistent, reliable and repeatable manner.Member of the Management Team and direct report to the CEO of Royal Smit Transformators

'S- Hertogenbosch

Responsible for the Canon Service operations group with a yearly revenue of 100 million euro, towards the Dutch print, document management industry. Service Operations focuses on the precise execution and assured processes and services to deliver business value for customers in a consistent, reliable and repeatable manner.Direct report to the managing Service Director of Canon Nederland N.V. Member of the Service management team which steers 175 multidisciplinary (skilled/no skilled) employees.Accomplishments:- Reorganize and innovate, the Service Operations group, towards Service Excellence.- Integration, of Service Operations activities for Canon Business Channels B2B, B2C and CCM.- Integration/alignment, of processes and systems with the Canon contact and support centers.- Optimize, (re)design and organize competence centers for business services (AI platform, Servicedesk and internal/external competence centers).

Netherlands

Responsible for all 2e and 3e line Solutions support and managed services, with related yearly revenue of 100 million euro, towards the Dutch document management industry. Team average 35 FTE Servicedesk and high skilled System/software engineers. Direct report to the managing Services Excellence Director of Canon Nederland N.V. and direct lines towards the international organization concerning business development activities.(Service Management, Team Leadership, Process Management, Program Management, Partner Management, Change Management, Problem Management)Accomplishments:- Created, an ServiceDesk and Solutions/Services department with a strong focus on professional and amazing customer service, to increase our position towards business opportunities in the growing managed services market (B2B).- Profit, by strong focus on Profit, Margin and Costs, the Solutions/Services department made an increase of 1,5 mio Profit in 1 year.- Developed, an Service Catalog, SLA and Partner Management Model, to support managed services for a variety of businesses propositions in different industries and markets.- Extensive experience, in Continuous Process Improvement and Program Management for Services Management and/or Services Development.- MsC graduate with emphasis in Business and Service Management.- Change, advocate for the development and implementation of strategic plans.

Netherlands

Responsible for the day to day support on B2B solutions and managed services. Team average 20 Fte.(Service Delivery Management, Change Management, Process Improvement, Project Management, Teambuilding)

Netherlands

As sr. system administrator responsible for business processes, document/print management and 3th line application/user support.(Continuous Service Improvement, Process Improvement, Project Management, Change and Problem management, ITIL).

Netherlands

Responsible for service support on all technical escalations in high volume or wide format printers and related applications software.(Problem management, solutions selling and project management)

Netherlands

Responsible for Service and support on document and print management systems for B2B and transaction environments

Master Of Science - Ms

Msc

Bsc

Education record