Jorge Pedro Email & Phone Number

Jorge Pedro is a Business Development Manager at Milestone Systems at Milestone Systems. He possess expertise in telecommunications, cloud computing, team management, ip, security and 24 more skills. Colleagues describe him as "When a company starts to grow and feel pressure from all sides — technical infrastructure that requires upgrading, financial reports that have to show a positive cash flow to shareholders, PR exposition and hype that draws hordes of new customers in, and tired employees that have way too much in their hands to do to be able to deal with all the needs — there is a critical position in any company that has to be strong, secure, inspiring confidence, and serve as a model for the rest of the team: the Customer Care. Jorge's leadership of the two Customer Care services where we worked together (Esoterica/VIA NET.Works and later on YASP) was brilliant. At the same time, he managed to train new teams to work on customer support and call centres; give the required backup to the sales teams; and handle a lot of customers on his own (small and big; everyone's special). He worked twice as much as any other person. Never losing his patience; always remaining cool — the eye of the storm — he inspired all his team to remain confident and present an image of excellence to the customers. Jorge's leadership of his Customer Care team did not rely on scripts, on recent underpaid recruits or trainees, or on constantly escalating issues without even attempting to solve them; instead, he trained everybody personally and encouraged all his team to feel proud of being experts on the first line of support. The customer was expecting to be put in touch with professionals who knew how to solve their issues and provide reasonable, assuring answers. Building a team without weak links, where everybody knows how to provide all the answers and increase the customer's respect and confidence of having picked the right provider was the hallmark of Jorge's attitude on both companies where we both worked together." and "Every time we had a special customer need to attend, Jorge was there to provide and support us, all the way..."

Listed skills include Telecommunications, Cloud Computing, Team Management, Ip, and 25 others.