Jorge R. Email and Phone Number

• Palo Alto PA-850 policies • Panorama - Firewall Management• Tanium – software deployment.• VSphere - Provision VMs, configure HP Proliant Server, iLO 5 gen 10, VMware ESXI 7.0• HP Proliant DL 380 server maintenance; firmware updates, ESXi Controller driver updates, AMS driver updates. • Juniper EX2300 switch configuration, firmware management.• Aruba Central - AP515 Access Point configuration, wifi signal analysis, deployment planning.• WiFi analysis, planning, configuration and deployment. • PowerShell scripting • Ensure availability of the network infrastructure critical for business continuity.• Interface with vendors to provision circuits and resolve issues.• Build and maintain network appliances and VPN solutions.• Identify device(s) causing issues and work with team members internally and externally to provide and implement solutions as necessary.• Resolve and provide root cause analysis on issues pertaining to supported network infrastructure. • Create and maintain documentation of systems and procedures.• Work with senior team members to design and implement new technologies.• Resolve Windows server issues.• Provide and validate backup and disaster recovery processes and procedures.PROJECTS:• Server Refresh - HP Proliant DL380• VLAN Migration.• Virtual Switch Migration - Juniper EX2300.• Patch management – Junpier EX series network switches.

• Provided technical support for diverse organizations including the County of Los Angeles, the National Basketball Association (NBA) and others.• Provided technical support for logistics building sites, managing desktop/laptop repairs, and troubleshooting network issues.• Led deployment projects, installing iPads, network printers, and access points across 1000+ sites. Key Accomplishments:• Streamlined repair processes, documented procedures, and trained new hires.• Acted as a team lead, coordinating daily duties, and serving as a liaison for corporate contacts.

• Managed the repair center for the West region, supporting 300+ retail stores and multiple offices• Oversaw a team of technicians, conducted interviews, and led large-scale POS support projects.Key Accomplishments:• Increased repair efficiency by 30%, reducing operating costs through streamlined processes.• Received positive feedback in company-wide engagement surveys for boosting employee morale.

• Managed WAN circuit migrations, led new store network installations, and played a key role in data center relocation.• Provided tier 3 technical support, managed LAN/WAN, and handled daily activities related to network infrastructure.Key Accomplishments:• Successfully completed WAN migration under budget, configuring routers and switches for 120+ locations.• Designed Cisco ACLs to meet PCI DSS compliance requirements and documented policies and procedures.