Jorge Ramirez Email & Phone Number

Remote

Rotterdam, South Holland, Netherlands

Salesforce certified Developer and Administrator

El Salvador

APEX development: •Triggers and APEX Classes•Invoices generation automation (APEX)•Zoom API Integration (Video Calls)•REST calls integrations•Custom actions with calls to processes in APEX classesSalesforce Admin:•Process Builder, workflows and flows(Visual, autolaunched, etc).•Change set deployments to sandbox and production•Email Alerts and templates•Report generation•Dashboard configurations•Massive load of records in custom objects•Record Types and Page Layouts•Custom buttons•Security management (Profiles, Permission Sets, Roles, Tabs, Home Page Layouts) •Creation of custom objects, fields and validation rules.

El Salvador

• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates• Organize workflow and ensure that employees understand their duties or delegated tasks• Monitor employee productivity and provide constructive feedback and coaching• Receive complaints and resolve problems• Maintain timekeeping and personnel records• Pass on information from upper management to employees and vice versa• Prepare and submit performance reports• Decide on reward and promotion based on performance• Hire and train new employees• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises• Conduct daily stand-up meetings to distribute incident tickets, escalate specific cases, discuss and find solutions to roadblocks• Contact clients and discuss hard to solve issues.

El Salvador

• Front-end senior developer using jQuery, Bootstrap and AngularJS• Back-end applications using PHP, MySQL and Javascript frameworks • Hybrid Mobile applications development• Wide experience with Project Management (PMO) and SCRUM software development processes • Lead on software research to implement new solutions and improve current business practices • Experience on CISCO FINESSE contact center platform development• Google Cloud Platform Administration

Applications Project Manager / DeveloperI was in charge of gathering clients requirements and understanding their problems and challenges and givingshape to a total software solution in order to satisfy their needs.We created tools for administrative purposes and also for the company main operative force, from completecall reports, data analytics to the design and implementation of the company's first administrative tool foremployee's management.Also trained new developers for providing support to our online page and internal CMS system.

El Salvador

Premium Technical Support Specialist* Front Line customer support and technical advice to diagnose and fix computer related problems of hardware and software to customers in the United States.* Line of Business: Consumer and Gaming XPS Dell systems.* Line of Contact: Phone, Chat and Email