Jorge Franco Email & Phone Number

Querétaro, Mexico

Querétaro, Querétaro, Mexico

As an Analyst at Deloitte, I specialize in resolving critical technical issues and ensuring the smooth operation of client systems. My role primarily focuses on:- Incident Management: Rapidly addressing and resolving tickets that enter our queue, often involving system outages or critical technical issues.- System Monitoring: Continuously monitoring systems to proactively identify and mitigate potential issues before they escalate sing Sevicenow.- Troubleshooting: Diagnosing and troubleshooting a wide range of technical problems, ensuring minimal downtime and disruption for clients.- Client Communication: Providing clear and timely communication to clients regarding the status and resolution of their issues.- Documentation: Maintaining detailed records of incidents, solutions, and best practices to improve future incident response.- Key Achievements:- Successfully reduced average ticket resolution time by 30% through the implementation of efficient troubleshooting procedures.- Played a key role in maintaining a 99.9% system uptime for critical client applications over the past year.Skills and Tools:- Proficient in incident management tools such as ServiceNow and Jira.- Strong technical troubleshooting skills across various systems and platforms.- Excellent communication and client management skills.- Ability to work effectively under pressure in fast-paced environments.

Querétaro, Mexico

• Developed a crypto exchange webpage with an authentication system • Researched technologies regarding Django Framework• Worked on the design of various pages with Frontend knowledge acquired throughout the project’s lifecycle • Designed an algorithm to test the different challenges given by the company

Querétaro, Mexico

• Developed RESTful APIs• Managed version with the use of Git and GitHub tools• Designed clean and responsive API with Spring MVC • Unit Tested in Spring Framework to accomplish Backend test requirements.