Jorge Eduardo Rodriguez Serrano Email and Phone Number
Passionate about driving growth and global expansion for businesses, I specialize in designing and implementing innovative strategies that deliver sustainable results in international markets. With strong expertise in identifying global opportunities, operational optimization, and negotiating strategic alliances, my focus is on helping organizations scale effectively.My background includes developing market entry plans, managing supply chains, and leading internationalization projects, always with an emphasis on operational excellence and cultural adaptation. With multilingual skills and a deep understanding of global trade dynamics, I have successfully built lasting relationships with partners and clients across diverse sectors.🔹 My goals: Accelerate business growth, enhance operational efficiency, and foster innovation to make a positive impact on the global stage.
Primerica
View- Website:
- primerica.com
- Employees:
- 17832
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Strategist In Financial Protection And GrowthPrimericaAustin, Tx, Us -
Strategist In Financial Protection & GrowthPrimerica Oct 2024 - PresentAustin, Texas Metropolitan Area -
Director Of Regional Sales - TexasComunicaciones Primernombre Jan 2024 - PresentAustinSupervised and directed sales operations within the region, developing and implementing strategic plans to optimize performance and profitability.Identified and leveraged growth opportunities in the Texas market, ensuring the continuous expansion of the client portfolio.Established and maintained strong relationships with key clients, understanding their needs and ensuring long-term satisfaction.Provided exceptional bilingual customer service, resolving inquiries and issues promptly to enhance customer loyalty and retention. -
Food And Beverage AttendantKalahari Resorts & Conventions Jul 2021 - Apr 2022Austin, Texas, United StatesEfficiently managed incoming phone calls, transferred calls, and scheduled reservations, ensuring seamless communication and customer satisfaction.Promptly seated guests and rotated seating among server sections to maintain balanced service.Conducted food and beverage demonstrations and upsold products, enhancing guest experience and boosting sales.Provided detailed product and service information, processed orders, handled returns, and managed payment transactions accurately.Monitored and maintained food and beverage supplies, placing orders as necessary, and ensured service stations, cabinets, and tables were fully stocked and organized. -
International Business AssistantSunset Software House S.A.S Dec 2020 - Apr 2022Popayan, Cauca, ColombiaOversaw and monitored the status of international purchases and sales, ensuring timely and accurate communication with clients.Analyzed company’s export objectives, aligning them with customer needs and market demand.Prepared comprehensive commercial reports, providing actionable insights to support customer service strategies.Maintained effective communication in both English and Spanish, resolving customer inquiries and enhancing customer satisfaction. -
Bilingual Customer Service RepresentativeAccedo Technologies Nov 2020 - Jun 2021Colombia- Provided comprehensive support and solutions to customer inquiries regarding equipment usage and troubleshooting, primarily via telephone.- Directed users on best practices to enhance team productivity and efficiency, ensuring optimal equipment performance.- Delivered bilingual assistance, effectively communicating complex technical information in both English and Spanish to support diverse clientele.- Utilized CRM software to document, track, and resolve customer issues, maintaining high customer satisfaction ratings. -
Buyer AssistantPetrosantander (Colombia) Gmbh. Oct 2019 - Apr 2020Bogotá D.C. Area, Colombia- Maintained permanent relationships and communication with clients and their suppliers to ensure seamless service delivery.- Enforced departmental policies, guidelines, and procedures to ensure consistency and compliance within the purchasing department.- Supported the Civil and Environmental Departments to enhance operations, solve complex problems, and deliver top-tier customer service.- Managed customer inquiries and concerns in both English and Spanish, ensuring clear and accurate communication at all times. -
Administrative ConsultantOrthomax Odontology Feb 2016 - Sep 2019Bucaramanga, Colombiao Ensure that the organization complies with the regulations on Safety and Health at Work that correspond to it.o Make, review and update the company's risk matrix and the company's legal requirements.o Ensures the safety of associates and facilities in the area, training and correct opportunities.o Design, implement and execute programs to prevent occupational diseases and accidents at work. -
International Business InternshipIndustries Lavco Ltda. Jan 2019 - Mar 2019Bucaramanga, Santander, ColombiaDeveloped and managed a business agenda focused on the Bolivian market in the Oil and Gas sector, enhancing market entry strategies and leveraging bilingual capabilities to foster relationships with key stakeholders.Conducted extensive market research and competitor analysis for marketing sub-products, effectively identifying new business opportunities and supporting strategic decision-making processes.Managed and maintained comprehensive databases of potential clients in the Oil and Gas sector across the Americas, optimizing customer relationship management (CRM) processes.Executed a market study for the exportation of industrial T-shirts to the Oil and Gas sector in Canada, utilizing analytical skills to identify market trends and demand factors. -
Business Management InternshipBucaramanga Chamber Of Commerce Jun 2018 - Dec 2018Bucaramanga, Santander, Colombia- Supported logistical processes and provided assistance in the delivery of CFE's training services, ensuring high-quality customer service and operational efficiency.- Compiled and analyzed periodic evaluation reports for suppliers, enhancing service delivery standards for the CFE.- Coordinated with multiple departments to resolve customer inquiries and issues, utilizing bilingual communication to ensure clear, concise, and accurate information exchange.- Implemented strategies for continuous improvement in customer service operations, contributing to a better overall customer experience. -
Participating Student Of The Research HotbedUniversidad Autónoma De Bucaramanga Aug 2014 - May 2018Bucaramanga, ColombiaDeveloped research capabilities by formulating and executing projects focused on international trade in Southeast Asia, enhancing analytical and problem-solving skills. Presented research findings to the academic community, showcasing strong communication and presentation skills. Assisted in the creation and dissemination of information generated by research groups, ensuring accuracy and clarity. Provided bilingual customer support, utilizing fluency in multiple languages to resolve inquiries and maintain high customer satisfaction. -
Student Coordinator Of The Research HotbedUniversidad Autónoma De Bucaramanga Aug 2015 - Jun 2017Bucaramanga,Colombia• Effectively managed and coordinated student research projects, ensuring timely completion and adherence to project guidelines.• Provided bilingual support to students, facilitating communication and understanding between Spanish and English speakers.• Developed comprehensive documentation and reports, enhancing clarity and accessibility for both students and faculty.• Conducted detailed presentations and training sessions, improving student engagement and knowledge retention. -
In-Store Customer Service AssociateWalt Disney World Apr 2015 - Jul 2015Orlando, Florida Area• Managed inventory and sales of Disney merchandise, providing exceptional customer service to diverse clientele, effectively communicating product details in both English and Spanish.• Assisted customers in selecting products, resolving issues, and processing transactions, ensuring a positive shopping experience.• Utilized point-of-sale systems, handled cash transactions, and maintained accurate records of sales and inventory.• Collaborated with team members to achieve sales goals and maintain a well-organized store environment, demonstrating strong teamwork and adaptability in a fast-paced setting. -
Quick Service Food & BeverageWalt Disney World Jan 2015 - Mar 2015Orlando, Florida Area- Efficiently managed cash transactions and maintained accurate financial records, ensuring timely and precise reporting of sales and inventory levels.- Assisted in order placement and management, handling vendor communications to secure best prices and manage delivery schedules.- Monitored stock levels and conducted regular inventory audits to support procurement activities and ensure optimal stock availability.- Utilized point-of-sale (POS) systems to track sales data, generating insightful reports to inform purchasing decisions and optimize stock turnover.
Jorge Eduardo Rodriguez Serrano Education Details
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Approved -
Approved -
Colegio Gimnasio Piedemonte4.2
Frequently Asked Questions about Jorge Eduardo Rodriguez Serrano
What company does Jorge Eduardo Rodriguez Serrano work for?
Jorge Eduardo Rodriguez Serrano works for Primerica
What is Jorge Eduardo Rodriguez Serrano's role at the current company?
Jorge Eduardo Rodriguez Serrano's current role is Strategist in Financial Protection and Growth.
What schools did Jorge Eduardo Rodriguez Serrano attend?
Jorge Eduardo Rodriguez Serrano attended Universidad Autónoma De Bucaramanga, Universidad Autónoma De Nuevo León, Universidad Autónoma De Bucaramanga, Tompkins Cortland Community College, Colegio Gimnasio Piedemonte, Servicio Nacional De Aprendizaje (Sena).
Who are Jorge Eduardo Rodriguez Serrano's colleagues?
Jorge Eduardo Rodriguez Serrano's colleagues are Joseph Alessi, George Stephen Shaw, Dan Paquette, Joanely Catala, Tatianna Bagby, Annie Carmichael-Barden, Dennis Wintzer.
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