Jorge Serna Email & Phone Number

Spring, Texas, United States

The Woodlands, Texas, US

• Implemented a sophisticated accounts receivable tracking system, significantly enhancing the accuracy and efficiency of the process.
• Enhanced financial reporting precision by developing and maintaining a month-end accrual monitoring tool.
• Played a key role in the month-end closing process, focusing on preparing accruals and reconciling base rent, which included thorough reviews and reconciliation of tenant rent and CAM recovery charges.
• Actively participated in boosting the financial performance of the portfolio by aiding in the formulation and implementation of annual budgets.
• Collaborated closely with the property manager in various domains such as accounting, marketing, construction, and overall property management, ensuring the portfolio's optimal operation.

New York, NY, US

• Successfully coordinated the planning, design, construction, occupancy, and closeout of a 26,530 SF Class AAA corporate office project, demonstrating strong skills in budgeting, scheduling, procurement, quality, and.
• Improved project efficiency by identifying and implementing innovative processes and tools for monitoring project success, and addressing and resolving issues and concerns that arose.
• Demonstrated expertise in contract negotiations and due diligence, successfully contracting real estate transactions and mitigating risk through collaboration with functional teams and external legal counsel.
• Demonstrated strong leadership skills in managing multiple construction activities, organizing people, tools, and equipment, and effectively addressing conflict to achieve desired results.
• Successfully coordinated due diligence processes for multiple office locations, demonstrating strong attention to detail and accuracy in interpreting contracts and agreements.
• Developed and maintained effective administrative, financial, and operational plans for the project, demonstrating strong organizational skills and the ability to handle multiple projects independently.

Houston, TX, US

• Help clients find creative industrial space and real estate solutions throughout the greater Houston region.
• Cultivate and uphold client trust by communicating constantly throughout the entire transaction process, from initial outreach and research to consultations and deal closure.
• Prioritize client satisfaction by optimizing value on all deals, drawing on prior experience to negotiate some of the region’s most competitive tenant terms and pricing.
• Innovate outreach techniques that allow the company to rapidly grow its client database, moving beyond cold calls to researching potential building sellers in the Houston area and engaging with prospective clients.

Mcallen, Texas, US

• Managed over 1.9M square feet of Class A industrial, office, and mixed-use assets for major corporate clients such as BH Properties, Cardinal Industrial and M.E. Allison & Co. throughout the Rio Grande Valley. Total of.
• Acted as the primary contact for property owners to ensure that objectives were being met. Prepared and delivered timely, accurate and complete reports.
• Earned the company’s highest overall client satisfaction rates by developing and prioritizing individual business relationships, resolving landlord-tenant conflicts quickly, and making time to address every client’s.
• Delivered time-saving solutions using multiple software tools to respond to tenant needs, ensuring that administrative and building technical staff resolved issues promptly in compliance with policies, procedures.
• Ensured periodic regular property inspections. Recommended and/or approved alterations, maintenance and reconditioning as necessary. Managed RFP’s and supervised vendor services as required.
• Aided property owners in developing and controlling annual budgets utilizing Yardi for operating and capital expenses. Reviewed and reconciled tenant rent and CAM recovery charges.

Mcallen, Texas, US

• Defined the company’s cohesive visual style and brand by introducing STXCRE’s first-ever website, logo, and multimedia material designs across all digital and print platforms.
• Leveraged graphic design as a unique tool to render hundreds of site and floor plans, which enabled clients to make more visually-informed decisions while also reducing architects’ workloads by nearly half.
• Expanded the company’s marketing reach into previously unexplored areas of interactive and digital media, including the creation of dynamic maps, aerials, A/V content, social media graphics, and email campaigns.

Mcallen, Texas, US

• Created what is considered the local industry’s leading property database by conducting extensive research via public records, surveys, expert consultations, and on-the-ground canvassing.
• Bolstered client confidence in real estate planning through cutting-edge market reports that identified client needs and offered comprehensive recommendations based on the latest vacant property data.
• Received consistently positive feedback from internal partners for performing detailed market analyses, which helped the company track new local opportunities and earned trust among the Rio Grande Valley commercial.