Jorge Daniel Urquico Email & Phone Number

Colorado, United States

Avon, Colorado, United States

Bachelor Gulch, Colorado

Avon, Colorado

Acted as department head for in-room dining, coffee shop, and guest room’s mini bar. Redeveloped the daily front and back of the house operations to maximize efficiency through trainings, increased profits by providing new initiatives, and increased the guest satisfaction score to 13.4% higher compared from 2019 ranking number one In-Room Dining department in the Marriott’s luxury mountain collection for year to date of 2018 and 2019. Increased the employee engagement satisfaction 33% higher compared from 2018. Manager on duty for the resort’s restaurants and bar. Responsible for checkbook management, payroll, labor costs, and guest satisfaction.

Vail, Colorado

Manager on duty for room service, pool kitchen, breakfast restaurant, and the bar lounge. Enhanced the Pool Kitchen experience by providing amenities, specialty cocktails, and new menu. Increased significant outlet profits by introducing the mother’s day brunch with a 300% increase in sales and a 90% increase in sales for the Easter brunch, highest record since the inception of the restaurant. Redeveloped the room service and restaurant operations by formulating a new training manual to maximize efficiency.

Vail, Colorado

Managed the floor of a 78 high volume restaurant. Trained new hosts with the new OpenTable integration. Promoted to Food and Beverage Supervisor

Vail, Colorado

Supervised and operated a 77 seat luxury pool bar. Redeveloped the daily front of the house operations to maximize efficiency, profits, and guest satisfaction. Significant 34% increase in sales for the 4th of July celebration. Scored 94.9% in the quarterly guest survey, highest since the hotel opened. Introduced the pool cabanas to increase revenue.

Vail, Colorado

Created pick-up charts for the kitchen to ensure the consistency of the food.Supervised the bi-annual china, silverware, and glassware inventory to monitor the current food and beverage assets. Food expeditor for the kitchen service. Pioneered the first ever Valentine’s Weekend boutique special in the hotel. Offered special pop-up shops that made a 10% increase in annual revenue. Coordinated the NetJets + Four Seasons Winter 2017 Package commercial. Assisted the Four Seasons Vail Ski Concierge Campaign. Created the summer concierge brochure for the Resort. Creative consultant for the Resort’s catering, sales, and outlet advertisements for newspapers, and media.Promoted to Pool Kitchen Supervisor

Vail, Colorado

Bean and Gone Coffee Shop:-Barista; making and serving coffee for the guests.-Check customers with their food and take action to correct any problems.-Analyzes food and drink offering to improve guest satisfaction.-Inventory and requisition of the outlet.-Addresses specific problems of the operations and provides timely solutions.-Prepare and present guest's check; handles cash and credit card transactions.In Room Dining Service:-Server; delivers food and beverages to guest's room provided with quality service.-Inventory and requisition of the outlet.-Prepares amenities for the guests. Pool Kitchen:-Server and Bartender; presents menu to guests and make recommendations; answers questions about the menu.-Entertain and delight guests.-Prepares amenities for the guests.-Inventory and requisition of the outlet.-Working closely with the Food and Beverage manager in order to improve daily operations.-Remove dishes and glasses from tables.Banquets:-Greet and welcome guests, responds to their requests in a courteous manner.-Wine server to the banquet events.-Setting up the banquet hall and does the table setting.Flame Steakhouse Restaurant and The Remedy Bar:-Food Runner.-Entertain and delight guests.-Check customers with their food and take action to correct any problems.

Bachelor Of Science (Bs) In Hotel, Restaurant, And Institution Management, Hospitality Management

High School

-Vice President, Letran High School -2nd Placer, Team member of PAJITA NCR Photo Editing Contest -Service Award