Jorge Viégas Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

As an Assistant Front Office Manager, I play a pivotal role in ensuring smooth and efficient front office operations. My key responsibilities include:▪ Supervising daily front desk operations: Oversee guest check-in/check-out, room assignments, and concierge services, ensuring exceptional service is consistently delivered.▪ Staff management: Lead and motivate front office staff, conducting training sessions, handling performance reviews, and ensuring a high standard of professionalism and teamwork.▪ Guest Relations: Act as a point of contact for VIP guests, resolving issues and managing complaints swiftly to maintain a high level of guest satisfaction.▪ Revenue management support: Assist in managing room inventory and optimizing occupancy rates while supporting efforts to maximize revenue through effective up-selling and cross-selling.▪ Collaboration with other departments: Liaise with housekeeping, food & beverage, and other hotel departments to ensure smooth coordination and exceptional guest experiences.▪ Administrative duties: Prepare reports, handle billing queries, and manage reservation systems and databases for accurate guest information and seamless operational flow.▪ Ensuring compliance and safety: Maintain adherence to hotel policies, health and safety regulations, and industry standards to provide a secure and welcoming environment for both guests and employees.

Dublin, County Dublin, Ireland

Ensuring the smooth operation and security of the hotel during nighttime hours. Key activities and responsibilities included: ▪ Guest Services: Conducted efficient and professional check-in and check-out procedures, including handling reservations, billing, and providing guests with essential information. ▪ Security and Safety: Maintained a safe and secure environment for guests and the property, ensuring the well-being of guests. ▪ Guest Requests and Assistance: Attended to guest needs and inquiries during the night, offering information about the hotel and local area, arranging transportation, and providing wake-up calls. ▪ Administrative Tasks: Managed night-shift administrative responsibilities, including processing reservations, financial transactions, and generating reports to facilitate the smooth operation of daytime activities. ▪ Reporting and Documentation: Maintained detailed records of incidents, guest interactions, and night activities, providing accurate and informative daily reports to management. ▪ Team Communication: Effectively communicated with on-call staff and other departments to ensure a seamless transition between shifts. Provided updates to the morning shift staff regarding significant events or issues from the night. ▪ Cash Handling and Accounting: Handled cash transactions, prepared receipts, balanced revenue, and submitted deposits for the following business day, demonstrating financial accountability. ▪ Adherence to Hotel Policies: Security protocols, and privacy regulations to ensure a positive guest experience. Consistently maintained a high level of guest satisfaction, resolved issues effectively, and upheld the hotel's reputation for excellence and safety.

Dublin, Ireland

▪ Monitoring media and reporting results about the platforms interactions▪ Developing social media strategies with the goals of audience growth and retention of readers▪ Creating weekly blog posts and media content▪ Carrying out research for new business opportunities▪ Managing social media accounts (Facebook, Twitter, LinkedIn, and Pinterest)▪ Analysing analytics to gauge the success of campaigns.

Ireland

Developing and optimizing professional web content and digital marketing campaigns▪ Coordinating strategies through CMS and platforms of customer relation▪ Participating in a team to organise virtual (online) global conferences▪ Using media platforms such as LinkedIn to invite conference speakers, attendees, or sponsors▪ Arranging webinars and webcasts promoting network events and products launched

Anápolis E Região, Brasil

Award-Winning Private Hospital and Medical Company in Brazil.▪ Heading, creating, improving and monitoring campaigns ensuring KPIs were met▪ Heading up all Social Media Channels and the company's Website content increasing the percentage of sales by 100%▪ Supervising marketing budget, reports, planning and research, ensuring records are accurate and up to date▪ Enhancing brand promotion to spread information to the community▪ Managing sales pricing and promotions together with all accruals including logistics costs in conjunction with the Sites' Commercial sectors▪ Oversaw all marketing strategy: Digital/Branding/Events/Online and Offline Media▪ Implemeting programs to improve social responsibility. (Program that makes the production and paper waste, saving back to the company 25% of the monthly money spent)▪ Strateging public relations and promotional programs to strengthen the brand and support business goals▪ Designing and distributing promotional marketing materials utilizing media design software to advertise upcoming public relations events.

Anápolis, Goiás

▪ Maintaining existing media channels such as Email Marketing Social Media and Advertisement Campaigns up to date▪ Designing social networking channels content▪ Developing and implementing media marketing strategies plans▪ Producing posters and brochures to promote, market and advertise forthcoming events.▪ Organising PR events, including open days and business conferences, to interact with other companies and generate new ideas.

Anápolis, Goiás, Brasil

▪ Creation of content including text, graphics, video and any other content forms for social media and digital platforms▪ Liaised with UI Developers to ensure the website's visual standards and digital process▪ Optimized Company's website SEO, thereby increasing the organic traffic on their website.▪ Driving accurate performance analysis, reporting on campaign performance, and continuously optimizing the funnel based on performance metrics

Higher Diploma In Digital Marketing (Irish Nfq Level 8), Marketing

Bachelor Of Marketing And Advertising (Irish Nfq Level 8)

Diploma Of Education, Digital Marketing

General English, English Language And Literature, General, Advanced Level