Business developer & Digital Marketing StrategistMilieugt is a "start-up" based in Guatemala that focuses on delivering an alternative eco-friendly solution in both hygiene and cosmetic products to both companies and consumers, with the idea and purpose to educate, generate awareness and protect the environment by utilizing more eco-friendly products in their day-to-day operations.Main Responsibilities: A. Sales development and marketing research (B2B, B2C, B2D channels) * Market investigation to generate market growth * Account management +50 accounts * Customer service * Conducted sales strategies, marked pain points, and sales pitching to improve sales * Planned customer loyalty programs to retain customers. * Conducted LTV analysis and sales strategies to generate more sales through cross-selling/upselling B. Digital marketing manager * CRM follow-ups and customer satisfaction * Front end management (web creation from scratch and digital content management) * Social media management * Paid Advertisement management (Google ads, Facebook ads, and data analysis to boost online sales) * Brand ambassador/manager: Planned, organized, and executed online branding strategies through social media channels. * E-commerce sales developer: Planned, organized, and implemented sales promotions, cross-selling strategies, product analysis, and DTC negotiations. *Email marketing strategist: Planned, organized, and executed monthly email campaigns to increase customer loyalty and retain sales. * IT responsible: Planned, coordinated, built, and executed digital data transformation from scratch with ongoing negotiations with web service suppliers. * Financial manager: Worked together with the operations manager (OP) with planning monthly budgets, managing overall budgets for the following departments: Marketing, Operations, Production, HHRR.

Guest Relations and Customer CareMajestic Hotel & Spa Barcelona, Spain (Member of Leading Hotels of the World) is a 5-star luxury hotel located in the heart of Barcelona city.Main responsabilities:Front Office* Hotel ambassador* VIP Customer support* Guest experience and customer care (VIP Arrivals)* Receptionist front desk support: Operated check-ins, check-outs* Concierge support * Sales and reservations support Back Office* Customer support specialist (Email, telephone, 1on1)* Communications coordinator (Rooms Division Department)* Customer care manager: Complaint feedback and follow-through

Operations (FOH) SupervisorNaked food is a start-up restaurant located in Taiwan in the capital city of Taipei that offers delicious and healthy innovative raw vegan recipes.Main Responsabilities:A. Operations (FOH) Front of the house* Restaurante ambassador: * Waiter and customer service representative* Customer support and solutions specialist* Quality control and supply chain support

Worked as a customer service representative in both The Crystal Palace Restaurant and Pinocchio's Village Restaurant. Responsibilities held during the internship included organizing reservations, language interpreter and conducting all "Front of the House" responsibilities.

Responsibilities included managing food quality, accounting, managing costs, basic marketing, human resource management, all Front of the House operations management, kitchen management and guest service.