Primary Functions:First point of contact of all users in the company via phone and email.Troubleshoot various desktop applications including Microsoft Office Suite 2011 - 2016, Microsoft Outlook 2011 - 2016, Microsoft Windows XP/7/10/11 proprietary applications, network connections, network printers, VPN, Sharepoint,NextCloud, Citrix application, software or hardware issue.Over and above the duties of a regular Tier 1 IT Service desk Analyst.Equipment deployment such as Desktop, Laptop & Deskphones/Mobile Phones.Computer Re-imaging and Document changes in ITAM.Process user account administration tasks in Active Directory such as creating user account, security groups, etc.Respond to and troubleshoot inbound calls in a timely and accurate manner for hundreds of users in approximately 28 locations in AB and BC with average of 85%> First call resolution and <30 sec of wait time.Setting up users Desktop and making sure its connected to the network and able to login to account and other application.Printing ID tags.Create tickets and detailed record of calls and route escalated calls to remote teams.Contacting Vendors to resolve issue as quickly as possible.

Basic Knowledge of the Following:  Windows Server/Windows Server Applications/Virtualization• Domain Controller, AD DS, DNS, Group Policy Management, Windows Deployment Services and MDT and ADK, DHCP, Remote Access (NAT), VMware Workstation, Microsoft Exchange 2016, Sharepoint Server 2016, SCCM 2016 and SCVMM 2016, Hyper-V (Creating VM's, Live Migration, iSCSI Server, Failover Cluster Management). Local Area Network/Routing and Wireless • Cisco Packet Tracer: Basic housekeeping, Proper connectivity (IP addressing, Switch Security, Link Aggregation, Line VTY and SSH, IP Routing, ACL (Access-list).  Client Support• Basic Trouble Shooting skills include (Fixing Client Account Issues: Forgotten password, Locked Account, and other local and domain Account Issues.)• Mantis Ticketing System• Assemble Computer

Team Leader.Grinds, files, or sands surfaces of metal items and welds.Profound knowledge of wheel buffers and finishing devices.hammering out dents buckles and defects using blocks and hammers.Blend the color of the metal.Designing stainless metal artwork .Mirror finishing stainless using mirro finishing equipments. Use of hand tools, power tools and knowledge of metal finishing techniques.Examines and feels surface of metal to detect defects, such as dents, scratches, or breaks in metal.