Jorie Coll Email & Phone Number

Westfield, IN, US

Delaware And South Carolina

St Paul, Minnesota, United States

St. Paul, MN

Operations Coordinator/Health Program Rep for Special Needs Purchasing under the MN Dept. of Human Services, Health Care Administration. Strong business leader with an extensive background in project management, quality oversight of health policy (Medicare and Medicaid) and contract language for Seniors (MSHO/MSC+) and People with Disabilities (SNBC).

Greater Minneapolis-St. Paul Area

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• Provide leadership and direction in support of a transition to a new automated appeals tracking system within Disability Services Division using a Lean Kaizen process improvement and future-state process map
• Used a Lean Kaizen mapping process for project work plan development; also developed written policy, procedures and protocols for staff processing appeals across the project and the division as needed
• Serve as a lead in facilitating work group meetings to analyze problems regarding project activity implementation, identify source of problem and solve problem to ensure desired outcomes by initiating identified.
• Calculate, monitor and oversee the project success measures by pulling Access data queries, calculate and present data outcomes and progress to DSD and Appeals division, leadership and stakeholders.
• Successfully improved work relations between DSD and Appeals Division via the Lean Kaizen process. Supported a collaboration across divisions, streamlining duplicative tasks, etc.

Saint Paul, MN

Within the Disability Services Division with the MN Department of Human Services, managed state projects as assigned, ensured effective and timely stakeholder communication, project plan development, reporting and timely and accessible website communication and updates. Managed the policy approval process. Key projects: MnCHOICES and PCA/Waiver Appeals.

Greater Minneapolis-St. Paul Area

Managed direct care professionals providing direct care within waiver and an intermediate care facility to adults with developmental disabilities. Ensured health and safety per state and federal regulations. Responsible for staff recruitment, training and performance management. Accepted new position with Disability Services to manage MnCHOICES project in.

Eagan, MN

Managed a team of compliance analysts responsible for a successful NCQA survey rating for the organization. Managed both Performance Improvement Projects and Quality Improvement Projects. Worked collaboratively across divisions including external stakeholders such as the MN Dept. of Human Services and Board of Health ensuring effective communication at all.

Minneapolis, MN

Managed a cluster of 10 residential waiver homes for adults and children with developmental disabilities. Ensured health and safety per state and federal regulations. Responsible for staff recruitment, training and on-going performance management. Also, served as a flexible case manager for the MN-DHO pilot with the MN Department of Human Services.

Indianapolis, Indiana Area

I returned to Noble of Indiana in 2001 to serve in several managerial roles. Specifically, 2001-2002, served as Manager of the Noble East Adult Day Program including nursing and several occupational therapists. 2002-2006 served as Manager of Community Support Services supporting over 300 individuals in the community, 40 community guides and 2 supervisors..

Sheridan, IN

Director of Programs for a 50 bed intermediate care facility serving both children and adults with developmental disabilities. Responsible for state and federal standards, staff recruitment, training and on-going performance management.

Indianapolis, Indiana Area

Responsible for state and federal licensure surveys across residential group homes and state hospitals in Indiana. Conducted abuse and neglect investigations as assigned as well as exit surveys which report overall compliance status with state and federal regulations with providers. Follow-up surveys also conducted on plans of correction for reported.

Indianapolis, Indiana Area

Served as Living Skills Coordinator/ Case Manager for individuals with disabilities living in their own homes. Transitioned to a Day Program Team Leader ensuring staff recruitment, training and on-going performance management within a day program setting.