Josué Orihuela Remigio Email & Phone Number

Cracovia, Pequeña Polonia, Polonia

Cracovia, Pequeña Polonia, Polonia

Cracovia, Pequeña Polonia, Polonia

Perform detailed reviews based on our framework to ensure the correct processes are being followed, taking care of the company's SLA on a Multi-market basisAudit compliance reviewsProvide mental guidance and mentorship to representatives on the identified opportunity areas, closely monitoring their progress

Kraków, Małopolskie, Polska

Provide excellent support to High Value Customers, delivering efficient troubleshooting and a quick query resolutionSupport customer queries for Google Ads, Merchant Center and Google Analytics over chat, phone and emailAccount and Campaign optimizationCooperating with other departments to resolve customer queries within SLA

Ciudad De México, México

First line contact for High Value customers for reservations, complaints and support queries Outbound cold calling sales

Texas, Estados Unidos

Managed new and existing user credentials through Active DirectoryTroubleshooting Citrix, Cisco Anyconnect and Jabber, Avaya One-X Agent and CommunicatorHandled VPN inquiriesMicrosoft Office and Outlook inquiries Handled all inquiries on a ticket opening system (SNOW)Took phone calls and chats for users on a flexible 24/7 shift

Ciudad De México, México

Provided close to perfect customer support for a high spend customer walletAML and Fraud PreventionAs a senior I would coach and get trainees on board to the teamSuccessfully handled customer complaints and objections while maintaining trust in the company to strengthen the relationship between the customer and the brandProspected and closed sales for Small Business, Platinum, Gold, Marriot and Hilton membersSales monthly performance between 100 - 110%

Ciudad De México, México

Trainee attending customer queries on a bilingual environmentAddressed multiple customer requests on the phone and provided follow up until their request would be fulfilledOffered account maintenance on a financial terms platform dedicated to resolve customer inquiries Deep troubleshooting for multiple technological and financial inquiriesServicing and Sales to Green and Everyday membersCross sales: loans, credit cards and APR refinancing on both, upgrades on accounts and retentionAccount Management, card maintenance along with replacements and fraud prevention