As a member of an International costumer service team it is my responsibility to ensure that our clients receive the highest standard of service possible. This specifically involves dealing with a large number of inbound and outbound calls and emails related to website navigation,payments complaints and troubleshooting.This requires computer literacy, language skills , team work via communication through various departments and an excellent costumer service attitude.I have received various nominations for excellence in costumer service and I also train new recruits as a experienced serving member of our team.I have become highly valued within the organization having developed specialist skills in key areas of the business including horse racing, trading and dealing with client's who wish to close their account, or who have had a negative experience.Since i've been working at Betfair we have opened a separate web site in Italy which we also independently support. We help people connect to our site and use it to its full potential.skills & expertise• Provide continuously outstanding costumer services in various European languages, (Italian, English, French, Dutch) which is monitored constantly and have received plaudits in various areas.• Full understanding of running a fully transactional e-commerce site, processing and tracking payments until finalized.• communicating with various operational departments and third party finalized (UK and Overseas banks/envoy/visa/multitask)• Specialist market knowledge with indepth understanding of industry regulations and other factors affecting the markets.• explain complex concepts surrounding trading/buying & selling for profit to untrained clientsand staff.• liaise directly with management in order to suggest ways to improve our product in relation todifferent geographical markets.• mediate between different cultural and linguistic areas of the business.

Teaching English as a foreign language at various levels. Most courses were business English orientated.

As a member of an International costumer service team it is my responsibility to ensure that our clients receive the highest standard of service possible. This specifically involves dealing with a large number of inbound and outbound calls and emails related to website navigation,payments complaints and troubleshooting.This requires computer literacy, language skills , team work via communication through various departments and an excellent costumer service attitude.I have received various nominations for excellence in costumer service and I also train new recruits as a experienced serving member of our team.I have become highly valued within the organization having developed specialist skills in key areas of the business including horse racing, trading and dealing with client's who wish to close their account, or who have had a negative experience.Since i've been working at Betfair we have opened a separate web site in Italy which we also independently support. We help people connect to our site and use it to its full potential.skills & expertise• Provide continuously outstanding costumer services in various European languages, (Italian, English, French, Dutch) which is monitored constantly and have received plaudits in various areas.• Full understanding of running a fully transactional e-commerce site, processing and tracking payments until finalized.• communicating with various operational departments and third party finalized (UK and Overseas banks/envoy/visa/multitask)• Specialist market knowledge with indepth understanding of industry regulations and other factors affecting the markets.• explain complex concepts surrounding trading/buying & selling for profit to untrained clientsand staff.• liaise directly with management in order to suggest ways to improve our product in relation todifferent geographical markets.• mediate between different cultural and linguistic areas of the business.