• Leads Intraday Service Level performance for the WFM Command Center• Manages daily changes in staffing due to absenteeism, adherence, etc.• Owns and manages the QStory software platform, troubleshooting issues, coordinating expansions, and implementing new functionality• Facilitates a smooth handoff between the AM and PM Command Center staff to ensure consistent SLAs• Assists in leading out on the effective management of WFM help tickets• Provide analytical support for… Show more • Leads Intraday Service Level performance for the WFM Command Center• Manages daily changes in staffing due to absenteeism, adherence, etc.• Owns and manages the QStory software platform, troubleshooting issues, coordinating expansions, and implementing new functionality• Facilitates a smooth handoff between the AM and PM Command Center staff to ensure consistent SLAs• Assists in leading out on the effective management of WFM help tickets• Provide analytical support for special projects• Lead on developing and implementing strategy change from Real Time to Command Center as directed by Department Management, Directors, and VP• Assists Command Center team, Schedulers, and WFM Management and performs any other related duties as required or assigned Show less

• Maintain situational awareness of the activity in the Call Center and prioritize and direct the activities of the staff to most efficiently meet departmental goals.• Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.• Ensure that all employees maintain schedule adherence, including arrival, breaks, and lunch schedules.• Process required forms for payroll and personnel.• Complete projects… Show more • Maintain situational awareness of the activity in the Call Center and prioritize and direct the activities of the staff to most efficiently meet departmental goals.• Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.• Ensure that all employees maintain schedule adherence, including arrival, breaks, and lunch schedules.• Process required forms for payroll and personnel.• Complete projects as requested by management.• Provide daily work direction for up to 60 full-time employees, scheduling of employees, approval of overtime, and doing staffing analysis.• Continuously upgrade and/or enhance leadership skills by participating in available classes, training, and seminars.• Other projects and duties as assigned. Show less

• Have a thorough knowledge of various alarm types and how to access, handle, and disconnect signals.• Verify, respond to, and dispatch on emergency signals• Notify customers of non-emergency signals• Notify responders of emergency signals after dispatch• Process basic data changes and updates to customer accounts• Receive and process inbound calls from agencies requesting information regarding emergency dispatches

• Audio transcription and document creation and revision• Manage work load and ensure jobs are completed and returned by deadline• Produce, check and return own work directly to the client• Understand and adhere to clients’ styles and processes for returning work• Effectively and positively communicate with the client to manage deadlines as necessary and to confirm instructions• Deliver quality work in tight time frames• Effectively participate as a team player and… Show more • Audio transcription and document creation and revision• Manage work load and ensure jobs are completed and returned by deadline• Produce, check and return own work directly to the client• Understand and adhere to clients’ styles and processes for returning work• Effectively and positively communicate with the client to manage deadlines as necessary and to confirm instructions• Deliver quality work in tight time frames• Effectively participate as a team player and assist others as required• Assist with client invoicing and running client utilization reports• Adhere to all client and Exigent security protocols• Train team members in office as well as virtually about client systems, standards and processing• Format and arrange complex documents in various templates Show less

• Converting leads into sales through email and phone• Offer meaningful guidance on order design, product selection, our services, and printing.• Closing the sale• Remaining calm under pressure and creating solutions for customers• Create rapport with customer and provide personalized customer service to keep customers returning• Working independently as well as collaborative team work

• Supervising cash handlers• Roster management• Stock and maintain shelves• Price merchandise