I am an experienced Customer Operations Specialist with 5+ years of experience in consumer and business banking, lending, special purpose accounts, early-wage access, neo-banking, and payments. I have a proven track record of enhancing customer experience and improving KPIs. I have a data-driven approach and ability to understand complex customer datasets which have enabled me to negotiate with product and engineering teams to drive product enhancements that reduced complaint and contact volumes and drive positive CSAT. I am currently a Customer Ops Analyst at MoneyLion.Prior to working at MoneyLion, I served as a Branch Supervisor at America First Credit Union, where I led a team of full-time tellers and loan staff, fostered growth, and managed relationships with high-profile business accounts. I am a Member of the International Coaching Federation (ICF), a Member of the National Society of Collegiate Scholars, and an ACA Coach Academies Certified Professional Life Coach. I am currently pursuing an ICF Associate Certified Coach (ACC) credential and have plans to pursue a ChFC designation. I am also the founder of Be You Finance LLC, a financial coaching business that utilizes a three-pillar program involving life coaching, financial education, and financial technology to provide a personalized and holistic financial wellness program.Throughout my career, I have successfully negotiated and coached a variety of stakeholders to develop improved practices and products that surprise and delight customers through their product and company journeys. I have had strong affiliations and affinity to finance and technology and truly believe that fintech is a positive force that is improving access, aiding in wealth building, and providing better customer experiences for those that embrace it.